We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4838270
9 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4838270 The complaint Miss L complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigator in their assessment.... (4 pages)View decision -
Decision Reference DRN-4552151
8 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4552151 The complaint Miss H complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Miss H fell victim to a task-based employment scam (‘job scam’) in June 2023. Miss H was looking for opportunities to work from home, to provide her with... (5 pages)View decision -
Decision Reference DRN-4863252
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4863252 The complaint Mr V complains Revolut Ltd won’t refund the money he lost to three scams. What happened Mr V has explained he fell victim to three scams in 2023 – all of which involved payments made from his Revolut account. Scam one Mr V saw a cryptocurrency investment opportuni... (4 pages)View decision -
Decision Reference DRN-4832475
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4832475 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened The details of what happened are well known to both parties,... (3 pages)View decision -
Decision Reference DRN-4849320
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4849320 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties and has been previ... (4 pages)View decision -
Decision Reference DRN-4890548
4 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4890548 The complaint Mr O complains that Revolut Ltd unfairly registered a marker about him at Cifas, the national fraud database and closed his account. What happened Mr O had an account with Revolut, which he opened in July 2022. On 25 November 2022, a payment of £100 was made into... (5 pages)View decision -
Decision Reference DRN-4701023
2 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4701023 The complaint Miss L complains that Revolut Ltd won’t refund money she lost when she fell victim to a safe account scam. Miss L is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both p... (3 pages)View decision -
Decision Reference DRN-4739059
1 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4739059 The complaint Miss S complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Miss S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has als... (4 pages)View decision -
Decision Reference DRN-4719103
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4719103 The complaint Miss W complains Revolut Ltd (“Revolut”) refused to refund her for transactions on her account she says she didn’t authorise. She is also unhappy Revolut closed her account. What happened Miss W disputes several transactions from her account from 16 June 2023 to 1... (2 pages)View decision -
Decision Reference DRN-4751752
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4751752 The complaint Mrs M complains that Revolut Ltd didn’t stop or recover a payment she made to a scammer. What happened In September 2023, Mrs M received a phishing text message purporting to be from a delivery company she was expecting to receive a parcel from. Following this, sh... (3 pages)View decision
