We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4189491
14 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4189491 The complaint Mr N has complained that Revolut Ltd registered a marker against him at CIFAS, the national fraud database. What happened In summer 2022, Mr N received and passed on £300, which was later reported as being the proceeds of a scam. He sent it to an individual on ano... (5 pages)View decision -
Decision Reference DRN-4160870
14 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4160870 The complaint Mr T complains that his bank, Revolut Ltd (Revolut) has refused to refund the money he has lost following him falling victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summa... (3 pages)View decision -
Decision Reference DRN-4083512
13 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4083512 The complaint Miss F complains that Revolut Ltd won’t refund money she lost, after she fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on th... (2 pages)View decision -
Decision Reference DRN-4174470
12 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4174470 The complaint Miss K complains that Revolut Ltd (“Revolut”) refuses to refund her losses after she fell victim to a scam. Background In or around April 2021, Miss K contacted a company I’ll call “S” after coming across a video online about its ability to help her invest her mon... (5 pages)View decision -
Decision Reference DRN-3969755
12 Jun 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3969755 The complaint Mr G complains that Revolut Ltd restricted and closed his account. He’d like his account reopened and compensation for the impact caused to him. What happened Mr G had an account with Revolut On 28 June 2022 a payment of just over £1,500 was sent to Mr G’s account... (2 pages)View decision -
Decision Reference DRN-3931295
8 Jun 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3931295 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam. What happened The detailed background to this complaint is well known to bot... (5 pages)View decision -
Decision Reference DRN-3793276
31 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3793276 Complaint Mr H is unhappy that Revolut Ltd hasn’t reimbursed him after he fell victim to an investment scam. Background In April 2022, Mr H fell victim to an investment scam. He contacted an account on a social media platform that purported to offer investment advice. He said t... (2 pages)View decision -
Decision Reference DRN-4120300
31 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4120300 Complaint Mr H is unhappy that Revolut Ltd (“Revolut”) recorded a fraud prevention marker against him. Background In July 2022, Mr H’s account received credits of £869.99, £50, £500, £8 and £200. The funds were quickly moved to an account with a third-party payment service prov... (3 pages)View decision -
Decision Reference DRN-4136484
25 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4136484 The complaint Mr K complains that Revolut Ltd won’t refund money he lost, after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on the su... (3 pages)View decision -
Decision Reference DRN-4088371
25 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4088371 The complaint Mr B complained because Revolut Ltd refused to refund him for eight transactions totalling £42,482.27. He said they’d been made when his drink had been spiked when he was out, and he had no recollection of the night. What happened On 7 ... (4 pages)View decision
