We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-3991012
22 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3991012 The complaint Mr M complains that Revolut Ltd (“Revolut”) has failed to refund over £18,000 he says he lost as part of an investment scam in May 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on... (2 pages)View decision -
Decision Reference DRN-3996553
19 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3996553 Complaint Mrs S is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In May 2022, Mrs S fell victim to a scam. She received a phone call from someone who claimed to work for HM Courts & Tribunals Service. Unfortunately, that individua... (3 pages)View decision -
Decision Reference DRN-4086217
15 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4086217 The complaint Mr M complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr M fell victim to an investment scam. Generally, money was transferred between Mr M’s account with another bank and his Revolut account before card payments w... (4 pages)View decision -
Decision Reference DRN-3684941
12 May 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3684941 The complaint Mr B complains that Revolut Ltd closed his account without a reason. He would like his account reinstated. What happened Mr B had an account with Revolut. On 16 October 2020 Revolut reviewed the account. Following the review Revolut requested additional informatio... (2 pages)View decision -
Decision Reference DRN-4055548
3 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4055548 The complaint Mr D complains Revolut Ltd (“Revolut”) blocked and then closed his account. He also complains Revolut sent an indemnity to his other bank, but erroneously told him it wasn’t holding those funds. What happened In October 2020, Revolut blocked Mr D’s account whilst ... (4 pages)View decision -
Decision Reference DRN-4101965
27 Apr 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4101965 The complaint Miss S complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like Revolut to pay her back the money she has lost. What happened Miss S came across an advert for making investment in crypto... (4 pages)View decision -
Decision Reference DRN-4058766
26 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4058766 The complaint Mr R complains that Revolut Ltd are holding him liable for payments that he says he didn’t make or otherwise authorise. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key... (2 pages)View decision -
Decision Reference DRN-3873250
26 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3873250 The complaint Mr R complains that he lost money when he transferred funds between two accounts he held with Revolut Ltd. What happened Mr R attempted to transfer £20,000 from his Revolut current account to his Revolut ‘savings vault’ on 22 May 2022. He believes the money was cr... (2 pages)View decision -
Decision Reference DRN-4061989
25 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4061989 The complaint P a limited company complains about the way that Revolut Ltd handled a payment request. P is represented in its complaint by a director, Mr P. What happened P asked Revolut to pay an amount in Euros to another business. The payment was held up and P says this mean... (2 pages)View decision -
Decision Reference DRN-4005211
18 Apr 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4005211 The complaint Mr P complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Mr P has used a representative to bring his complaint. But for ease of reading, I’ll mostly only refer to Mr P and will ascribe the representative’s comments to him. What happe... (3 pages)View decision
