We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4475672
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4475672 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4638365
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4638365 The complaint Miss T complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Miss T is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision -
Decision Reference DRN-4366502
28 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4366502 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this com... (4 pages)View decision -
Decision Reference DRN-4544543
27 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4544543 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr B is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties. The facts about w... (3 pages)View decision -
Decision Reference DRN-4654794
27 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4654794 The complaint Mr J complains Revolut Ltd won’t refund the £750 he lost as part of an investment scam. What happened In August 2023, Mr J was introduced to what he believed to be a legitimate investment opportunity with a company I’ll refer to as “I”. Mr J has explained he was p... (4 pages)View decision -
Decision Reference DRN-4875809
27 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4875809 The complaint Miss R complains Revolut Ltd unfairly sent funds in her account to a third party on closing her account. What happened Miss R held an account with Revolut. In March 2023 Revolut conducted a review and prevented her from using the account. On completing the review,... (3 pages)View decision -
Decision Reference DRN-4706820
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4706820 The complaint Mr F complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr F is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties ... (3 pages)View decision -
Decision Reference DRN-4829744
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4829744 The complaint Mrs X complains Revolut Ltd won’t refund the money she lost to a scam. What happened Around September 2023, Mrs X was contacted via an instant messaging service about a job. She was told she would be completing batches of tasks to help optimise the ranking of apps... (3 pages)View decision -
Decision Reference DRN-4455074
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4455074 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts about ... (3 pages)View decision -
Decision Reference DRN-4850645
25 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4850645 The complaint Mr O complains that Revolut Ltd denied he held an account with it and prevented him accessing his money. What happened Mr O says he has been asking Revolut for about four years for account access. He says he has asked it on over 50 occasions to sort out the proble... (2 pages)View decision
