We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1885 results
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Decision Reference DRN-5379281
11 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5379281 The complaint Mr B complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost as a result of an investment scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr B throughout this complaint. What happened The background to ... (6 pages)View decision -
Decision Reference DRN-5075764
11 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5075764 The complaint Miss T is unhappy Monzo Bank Ltd will not refund the money she lost as the result of an authorised push payment (APP) scam. What happened As both parties are aware of the details of the scam I will not repeat them in full here. In summary, Miss T fell victim to... (3 pages)View decision -
Decision Reference DRN-5223847
10 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5223847 The complaint Miss S complains Monzo Bank Ltd recorded a marker against her at Cifas, a national fraud database. She doesn’t think it’s treated her fairly. What happened A summary of what happened is below. Miss S had an account with Monzo. On 22 June 2024, she received £15... (3 pages)View decision -
Decision Reference DRN-5125762
7 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5125762 The complaint Mr P complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a job scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s s... (4 pages)View decision -
Decision Reference DRN-5175740
6 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5175740 The complaint Mr B complains Monzo Bank Ltd trading as Monzo unfairly restricted and closed the account he held with them. He also complains they unfairly recorded a CIFAs marker against him. He wants his account reinstated, the CIFAs marker removed and compensation for the ... (5 pages)View decision -
Decision Reference DRN-5226823
6 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5226823 The complaint Mr A complains Monzo Bank Ltd recorded a marker against him on a national fraud database. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr A held an account with Monzo. On 15 December 2023, the account received a ... (4 pages)View decision -
Decision Reference DRN-5365998
6 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5365998 The complaint Mr S complains that Monzo Bank Limited did not refund a series of payments he lost to a scam. What happened Mr S fell victim to a task-based job scam after he was contacted by a ‘recruiter’ and offered a remote, flexible job in which he had to complete a set am... (3 pages)View decision -
Decision Reference DRN-5108311
6 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5108311 The complaint Mr B is unhappy with how Monzo Bank Ltd (Monzo) handled a chargeback claim he made to them. What happened Mr B complained about an online gaming subscription service he had taken out with a supplier I shall call ‘R’. He paid for this with his Monzo debit card a... (4 pages)View decision -
Decision Reference DRN-5239177
5 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5239177 The complaint Mrs C complains Monzo Bank Ltd won’t refund the full amount of money she lost after she fell victim to an ‘authorised push payment’ (“APP”) scam. What happened Our investigator didn’t uphold the complaint. Our Investigator said that even though Monzo did interv... (2 pages)View decision -
Decision Reference DRN-5131896
5 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5131896 The complaint Mr B is being represented by a claims manager. He’s complaining about Monzo Bank Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel cryptocurrency investment scam. He says he was introduced to ... (3 pages)View decision
