We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
-
Decision Reference DRN-4947258
18 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4947258 Complaint Miss V is unhappy that Monzo Bank Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In late September 2023, Miss V was contacted by a recruiter. They claimed to hire for a company I’ll refer to as F. Miss V was not looking for a j... (4 pages)View decision -
Decision Reference DRN-5219776
18 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5219776 The complaint Miss C has complained that Monzo Bank Ltd are holding her liable for money she lost after falling victim to a scam. What happened Miss C received a text about a parcel delivery. As she was waiting for a parcel, she clicked the link and entered her details. Foll... (4 pages)View decision -
Decision Reference DRN-5210880
18 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5210880 The complaint Mrs K complains that Monzo Bank Ltd didn’t do more to protect her when she fell victim to a job scam. What happened The facts of this complaint are well known to both parties, so I will not repeat them again here in great detail. The facts are not in dispute so... (3 pages)View decision -
Decision Reference DRN-5217276
17 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5217276 The complaint Mr T complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost after he fell victim to a scam. He’s asked Monzo to reimburse his loss, along with interest and £250 compensation. What happened Both parties are aware of the circumstances of the compl... (4 pages)View decision -
Decision Reference DRN-5200347
17 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5200347 The complaint Mr R complains that Monzo Bank Ltd won’t refund him after he lost money to a job scam. What happened On 19 September 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments befo... (6 pages)View decision -
Decision Reference DRN-4963689
16 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4963689 The complaint Ms B has complained Monzo Bank Ltd did nothing to intervene and stop payments she made which turned out to be part of a cryptocurrency investment scam. What happened In 2023 Ms B approached a crypto investment company after seeing an advert on social media. Som... (3 pages)View decision -
Decision Reference DRN-4893292
16 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4893292 The complaint Mr D has complained Monzo Bank Ltd did nothing to intervene and stop payments he made which turned out to be part of a cryptocurrency investment scam. What happened In 2023 Mr D was approached out of the blue and presented with investment opportunities. Someone... (3 pages)View decision -
Decision Reference DRN-5150189
16 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5150189 The complaint Mr C complains Monzo Bank Limited (Monzo) closed his bank account without reasonable notice nor any reason. What happened Mr C says without prior warning he was notified by Monzo it was closing his bank account with immediate effect. Mr C says he has been a cus... (2 pages)View decision -
Decision Reference DRN-5072719
16 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5072719 The complaint Mr G complains about how information relating to a refund was presented online by Monzo Bank Ltd. What happened Mr G holds a premium personal account with Monzo. On 3 March 2024, while abroad, he rented a car using a company that I’ll refer to as “H” in this d... (5 pages)View decision -
Decision Reference DRN-4926862
13 Dec 2024 Monzo Bank Ltd Not upheldConsumer CreditDRN-4926862 The complaint Mr P has complained that Monzo Bank Ltd are holding him liable for a loan he says he didn’t take out. What happened This complaint surrounds a loan which was taken out in October 2022, using Mr P’s registered device. The money was paid to his bank account, then... (2 pages)View decision
