We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1837 results
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Decision Reference DRN-4963865
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4963865 The complaint Ms N complains that Revolut Limited won’t reimburse her for money she lost in a scam. Ms N is represented by a professional representative, but I’ll just refer to Ms N for ease of reading. What happened I’ve summarised what I consider to be the key circumstan... (4 pages)View decision -
Decision Reference DRN-4913366
24 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4913366 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-4975734
21 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4975734 The complaint Mr K’s complaint is about Revolut Ltd’s refusal to reimburse him money he says he lost due to a scam. Mr K is represented by CEL Solicitors in this matter. However, I will try to refer to Mr K solely in this decision for ease of reading. What happened The circ... (4 pages)View decision -
Decision Reference DRN-4831127
21 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4831127 The complaint Mr H says Revolut Ltd (“Revolut”) should refund him for transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr H says he was abroad when... (2 pages)View decision -
Decision Reference DRN-5036177
21 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5036177 The complaint Mr H complains that Revolut Ltd froze the bank account he held with it and unfairly deducted a sum of money. What happened The details of this complaint are well known to both parties, so I will just provide an overview of key events here. Mr H had an account... (3 pages)View decision -
Decision Reference DRN-4926278
21 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4926278 The complaint Ms S complains Revolut Ltd (“Revolut”) asked her partner’s bank to return a payment she had sent him, and then closed her account. Ms S isn’t happy the funds it retracted haven’t been paid to her or her partner. To put things right, Ms S wants Revolut to releas... (3 pages)View decision -
Decision Reference DRN-5255906
21 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5255906 The complaint Mr W complains that Revolut Ltd (Revolut) won’t refund the money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here, but in summary I understand it to be as follows. Mr W... (10 pages)View decision -
Decision Reference DRN-4951411
21 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4951411 The complaint Miss S is unhappy that Revolut Ltd (“Revolut”) hasn’t refunded the money she lost when she fell victim to an investment scam. What happened Miss S said in September 2023 she saw an advertisement on an article she found on a social media site. It was about an i... (5 pages)View decision -
Decision Reference DRN-4956376
21 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4956376 The complaint Mr N complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything in detail here. But in summary, I understand it to be as fo... (9 pages)View decision -
Decision Reference DRN-5193911
21 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5193911 The complaint Ms H complains that Revolut Ltd did not reimburse the funds she lost to a scam. What happened Ms H found an investment opportunity on social media and left her contact details for a call back. She began speaking with a representative from the investment company... (5 pages)View decision
