We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 641 results
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Decision Reference DRN-5558852
16 Jun 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5558852 The complaint Mr J complains that Aviva Insurance Limited (“Aviva”) declined his claim for the theft of his motorbike. What happened Mr J had an insurance policy with Aviva covering his motorbike. In the summer of 2024, Mr J went overseas for an extended period. On his retur... (2 pages)View decision -
Decision Reference DRN-5449536
11 Jun 2025 Moto Broking Limited Not upheldInsuranceDRN-5449536 The complaint Mr L has complained that Moto broking Limited trading as BeMoto mis-sold a motorbike insurance policy to him. Mr L's claim for the theft of his motorbike was declined by the insurer as it applied a garage endorsement which Mr L says BeMoto didn't high... (3 pages)View decision -
Decision Reference DRN-5088077
3 Jun 2025 Close Brothers Limited Not upheldConsumer CreditDRN-5088077 The complaint Mr W complains about a motorbike supplied under a conditional sale agreement, provided by Close Brothers Limited trading as Close Brothers Motor Finance (‘CB’). What happened Towards the end of May 2024 Mr W acquired a used motorbike under a conditional sale a... (4 pages)View decision -
Decision Reference DRN-5599934
3 Jun 2025 Quotemetoday.co.uk Ltd UpheldInsuranceDRN-5599934 The complaint Mr G has complained that Quotemetoday.co.uk Ltd (QMT) mis-sold his motor trade insurance policy. And that this led to his claim for damage to his motorhome being turned down by his insurer. What happened Mr G took out a motor trade policy through QMT in Januar... (6 pages)View decision -
Decision Reference DRN-5497126
27 May 2025 DEVITT INSURANCE SERVICES LIMITED Not upheldInsuranceDRN-5497126 The complaint Mr B complains that Devitt Insurance Services Limited (“Devitt”) cancelled his motorcycle insurance policy a day early, which resulted in a declined theft claim. What happened Mr B contacted Devitt to confirm he was leaving the country and wanted to cancel his ... (3 pages)View decision -
Decision Reference DRN-5421391
22 May 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5421391 The complaint Mrs S complains that a driveway which she had installed was not of a satisfactory quality. Because it was financed with a loan from Mitsubishi HC Capital UK PLC, she says that it is responsible, with the supplier, for putting things right. Mitsubishi trades in ... (5 pages)View decision -
Decision Reference DRN-5541889
15 May 2025 Zurich Insurance PLC Not upheldInsuranceDRN-5541889 The complaint Mr I has complained about the market value settlement Zurich Insurance PC paid for his claim under his motorcycle insurance policy. All reference to the insurer Zurich in my decision includes its agents. What happened Mr I’s motorbike was damaged in an incident... (2 pages)View decision -
Decision Reference DRN-5432573
9 May 2025 Alwyn Insurance Company Limited Not upheldInsuranceDRN-5432573 The complaint Mr F complains about the amount Alwyn Insurance Company Limited (‘Alwyn’) agreed to pay for the total loss of his motorbike under his motorbike insurance policy. What happened Mr F made a claim following the theft of his motorbike. Following review, Alwyn acce... (3 pages)View decision -
Decision Reference DRN-5503531
8 May 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-5503531 The complaint Mr S is unhappy that a motorcycle (bike) supplied to him under a hire purchase agreement with BMW Financial Services (GB) Limited (“BMWFS”) was of an unsatisfactory quality. When I refer to what Mr S and what BMWFS have said, it should also be taken to include... (4 pages)View decision -
Decision Reference DRN-5358505
25 Apr 2025 Trinity Lane Insurance Company Limited Not upheldInsuranceDRN-5358505 The complaint Mr D complains about Trinity Lane Insurance Company Limited’s decision to cancel his motorcycle insurance policy. Trinity has been represented by its agents in the handling of the policy. All references to Trinity include its agents. What happened Mr D took out... (3 pages)View decision
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