We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
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Decision Reference DRN-5222247
19 Dec 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5222247 The complaint Mrs D complains that Bank of Scotland plc trading as Halifax (‘Halifax’) won’t refund the money she says was lost as the result of a scam. What happened In 2014, Mrs D invested with a company I’ll refer to as B. The investment was for a three year period and Mr... (5 pages)View decision -
Decision Reference DRN-5139671
19 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5139671 The complaint Mr M complains that National Westminster Bank Plc (‘NatWest’) won’t refund the money he says was lost as the result of a scam. What happened In 2019, Mr M attended an investment fair and heard about a company I’ll refer to as B. B would purchase cars with inv... (5 pages)View decision -
Decision Reference DRN-5222139
19 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5222139 The complaint Mrs M has complained that Revolut Bank PLC won’t refund transactions she says she didn’t make or otherwise authorise. Mrs M is also unhappy Revolut closed her account. What happened Mrs M held an account with Revolut. Between 8 and 10 August 2022 just shy of... (6 pages)View decision -
Decision Reference DRN-5182733
19 Dec 2024 Accord Mortgages Limited Not upheldMortgagesDRN-5182733 The complaint Mr D’s complaint is about a mortgage he has with Accord Mortgages Limited. He believes that Accord overcharged him because of when his new interest rate product was added to the mortgage. In addition, he says that he was given incorrect information about the si... (3 pages)View decision -
Decision Reference DRN-5107293
19 Dec 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5107293 The complaint Mrs D complains that Bank of Scotland plc trading as Halifax (‘Halifax’) won’t refund the money she says was lost as the result of a scam. What happened In 2014, Mrs D invested with a company I’ll refer to as B. The investment was for a three year period and M... (5 pages)View decision -
Decision Reference DRN-5133637
18 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5133637 The complaint Mrs C complains about a late payment marker put on her credit file by Santander UK Plc (Santander). What happened Very sadly, Mrs C had recently lost her husband suddenly and in traumatic circumstances. Mrs C has a credit card with Santander. The limit was £4,6... (5 pages)View decision -
Decision Reference DRN-4883380
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883380 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr B is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision -
Decision Reference DRN-4999834
18 Dec 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4999834 The complaint Mr U has complained about the way Vanquis Bank Limited handled an account opened fraudulently in his name. What happened Someone took out a credit card with Vanquis in Mr U’s name. Mr U has explained that he reported this to Vanquis in February 2024. But he was... (2 pages)View decision -
Decision Reference DRN-5221314
18 Dec 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5221314 The complaint Mrs M complains that Lloyds Bank plc changed the e-mail address for her credit card account to her partner’s e-mail address. Mrs M’s partner is also involved in her complaint. What happened I issued a provisional decision on this complaint earlier this month in... (3 pages)View decision -
Decision Reference DRN-5191005
18 Dec 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5191005 The complaint Mr C is unhappy that The Co-operative Bank Plc released a payment that he’d asked to be cancelled. What happened Mr C had arranged to purchase a car from a third-party (whom I’ll refer to as ‘X’). Mr C travelled to X to pay for the car and to drive it home, and... (3 pages)View decision
