We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
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Decision Reference DRN-5221762
18 Dec 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5221762 Complaint Mr C has complained about loans Loans 2 Go Limited (“L2G”) provided to him. He says the loans were unaffordable and so shouldn’t have been provided to him. Background L2G initially provided Mr C with a loan for £250 in December 2021. This loan had an APR of 770% a... (4 pages)View decision -
Decision Reference DRN-5216539
18 Dec 2024 Goldman Sachs International Bank Not upheldBanking and PaymentsDRN-5216539 The complaint Mr H complains that Goldman Sachs International Bank trading as Marcus by Goldman Sachs (Marcus) didn’t transfer his Cash Individual Savings Account (ISA) when requested. He also complains about the customer service that was provided. What happened In August 20... (2 pages)View decision -
Decision Reference DRN-4939521
18 Dec 2024 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-4939521 The complaint Mrs E is unhappy with the charges being applied by Santander Consumer (UK) Plc after she returned a car that had been supplied to her under a hire agreement. Mrs E has been represented during the claim and complaint process by Mr T. For ease of reference, I w... (4 pages)View decision -
Decision Reference DRN-4818634
18 Dec 2024 FCE Bank Plc Not upheldConsumer CreditDRN-4818634 The complaint Miss F complains that FCE Bank Plc trading as Ford Credit didn’t treat her fairly when she experienced financial difficulties after losing her job. She feels Ford Credit persistently chased her for payment which resulted in her selling her car which she says ca... (3 pages)View decision -
Decision Reference DRN-4916173
18 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4916173 The complaint Miss S complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) ... (6 pages)View decision -
Decision Reference DRN-5219324
18 Dec 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5219324 The complaint Mr A complains about the default that BMW Financial Services (GB) Limited, trading as BMW Financial Services, has recorded on his credit file relating to a hire purchase agreement under which a car was supplied to him. What happened I issued a provisional decis... (4 pages)View decision -
Decision Reference DRN-4858683
18 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4858683 The complaint Mr A complains that Barclays Bank UK PLC will not refund him for a series of card payments taken by a provider which, he says, did not supply the service he paid for. What happened Mr A entered into an agreement with a technology firm, which I’ll call “G”, for ... (2 pages)View decision -
Decision Reference DRN-5221554
18 Dec 2024 Skipton Building Society UpheldBanking and PaymentsDRN-5221554 The complaint Mrs W complains that Skipton Building Society unfairly restricted her accounts. What happened Mrs W paid a high-value cheque into one of her Skipton accounts in August this year. Shortly after, Skipton restricted Mrs W’s accounts and asked her to prove her enti... (3 pages)View decision -
Decision Reference DRN-5189714
18 Dec 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5189714 The complaint Mr B is unhappy with the service he received from Nationwide Building Society surrounding a current account switch application he made. What happened On 13 June 2024, Mr B applied to switch his current account to Nationwide to take advantage of a £200 switching... (3 pages)View decision -
Decision Reference DRN-5187111
18 Dec 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-5187111 The complaint Mr K is unhappy with Metro Bank PLC. Metro emailed and followed up in writing to advise Mr K it was going to close his accounts. Mr K said his preference was noted as email and so the letter caused him anxiety issues. He wants feedback to be provided to staff m... (3 pages)View decision
