We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
-
Decision Reference DRN-4822938
18 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4822938 The complaint Mr D complains that Wise Payments Limited didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Between 11 May 2023 and 2 November 2023, Mr D says he made payments to a scam with a company I’ll refer to as ‘C’. T... (2 pages)View decision -
Decision Reference DRN-5004061
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5004061 The complaint Mr I complains that Revolut Ltd (“Revolut”) won’t refund around £11,000 that he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr I received a chat message from a pe... (3 pages)View decision -
Decision Reference DRN-4960081
18 Dec 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4960081 The complaint Mr D complains HSBC UK Bank Plc unfairly blocked and then closed his accounts. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. In November 2022 Mr D’s accounts were blocked. During t... (4 pages)View decision -
Decision Reference DRN-4974694
18 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4974694 The complaint Mr I is unhappy that Lloyds Bank PLC has decided not refund him after he disputed a payment made to an account held at Lloyds. What happened Mr I engaged the services of a barrister in December 2023. He signed a contract and agreed to pay non-refundable fees o... (2 pages)View decision -
Decision Reference DRN-5029819
18 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5029819 The complaint Mr H is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In shor... (8 pages)View decision -
Decision Reference DRN-5115058
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5115058 The complaint Mr F complains Revolut Ltd have been unable to locate two payments he was expecting to receive into his account. What happened Mr F says he transferred £20 from his Revolut account to an account he held with a third party but was told by that provider that it c... (2 pages)View decision -
Decision Reference DRN-4939168
18 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4939168 The complaint Business L complains Barclays Bank UK PLC provided a poor service following the closure of its account. Business L is represented by Mr M. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key poi... (3 pages)View decision -
Decision Reference DRN-4829653
18 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4829653 The complaint Mr H complains that he didn’t authorise a payment from his credit card account with National Westminster Bank Plc and about its response to his chargeback claim and a claim under section 75 of the Consumer Credit Act 1974. What happened Mr H had used an enginee... (3 pages)View decision -
Decision Reference DRN-5137351
18 Dec 2024 HL Partnership Limited Not upheldMortgagesDRN-5137351 The complaint Mr I complains that HL Partnership Limited’s actions have led to him suffering emotional and financial detriment. What happened Mr I originally took out a residential mortgage in 2017 through a mortgage broker that was an appointed representative of HL Partners... (3 pages)View decision -
Decision Reference DRN-5032302
18 Dec 2024 Home Retail Group Card Services Limited Not upheldConsumer CreditDRN-5032302 The complaint Mrs B has complained that Home Retail Group Card Services Limited (trading as Argos Card) are holding her liable for payments she says she didn’t make or otherwise authorise. What happened In late August and early September 2024, two orders were paid for on Mrs... (2 pages)View decision
