We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
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Decision Reference DRN-5214358
18 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5214358 The complaint Mrs L complains that Lloyds Bank PLC hasn’t refunded her after she reported falling victim to an investment scam. What happened Mrs L was offered an opportunity to invest through the business of a family friend whom she’d known for a long time. The friend’s bus... (3 pages)View decision -
Decision Reference DRN-5219030
18 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5219030 The complaint Mr E complains that a car acquired under a conditional sale agreement with Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) wasn’t of satisfactory quality when it was supplied to him. What happened The parties are familiar with the background of this ... (5 pages)View decision -
Decision Reference DRN-5150353
18 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5150353 The complaint Mr V feels that HSBC UK Bank Plc haven’t paid him the correct amount of interest on his account. What happened Mr V raised a complaint with HSBC because he felt that he hadn’t received the correct amount of interest on his HSBC Online Bonus Saver account. Speci... (2 pages)View decision -
Decision Reference DRN-5150069
18 Dec 2024 Hargreaves Lansdown Asset Management Limited Not upheldBanking and PaymentsDRN-5150069 The complaint Mrs K complains Hargreaves Lansdown Asset Management Limited (HL) wouldn’t allow her to release funds from her son’s Junior ISA. What happened Mrs K says her son has a severe mental impairment and asked HL to release the funds from his Junior Individual Savings... (2 pages)View decision -
Decision Reference DRN-5188094
18 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5188094 The complaint Mrs W complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved two credit card applications she made and increased the credit limit on one of the accounts. What happened Mrs W applied for a credit card with Aqua in May 2014. In her applica... (3 pages)View decision -
Decision Reference DRN-5024145
18 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5024145 The complaint Mr A complains HSBC UK Bank Plc treated him unfairly when it recorded a False Application marker with Cifas (a fraud database). He’d like HSBC to delete the entry against him. What happened A summary of what happened is below. Mr A applied for an account, but a... (2 pages)View decision -
Decision Reference DRN-5219776
18 Dec 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5219776 The complaint Miss C has complained that Monzo Bank Ltd are holding her liable for money she lost after falling victim to a scam. What happened Miss C received a text about a parcel delivery. As she was waiting for a parcel, she clicked the link and entered her details. Foll... (4 pages)View decision -
Decision Reference DRN-5188004
18 Dec 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5188004 The complaint Miss C complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Miss C applied for a credit card with Aqua in May 2020. In her application, Miss C said she was... (3 pages)View decision -
Decision Reference DRN-5092969
18 Dec 2024 FirstRand Bank Limited Not upheldConsumer CreditDRN-5092969 The complaint Ms M complains FirstRand Bank Limited trading as Motonovo Finance (MotoNovo) acted irresponsibly when they entered into a Hire Purchase agreement with her as she said the lending was unaffordable. In bringing her complaint Ms M is represented by a third party. ... (4 pages)View decision -
Decision Reference DRN-5166176
18 Dec 2024 ZILCH TECHNOLOGY LIMITED Not upheldBanking and PaymentsDRN-5166176 The complaint Ms A complains that Zilch Technology Limited charged her a transaction fee of £3. What happened Ms A used her Zilch card to make a purchase. She later discovered that she had been charged a £3 transaction fee which she wasn’t expecting. She complained to Zilch ... (2 pages)View decision
