We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
-
Decision Reference DRN-5210880
18 Dec 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5210880 The complaint Mrs K complains that Monzo Bank Ltd didn’t do more to protect her when she fell victim to a job scam. What happened The facts of this complaint are well known to both parties, so I will not repeat them again here in great detail. The facts are not in dispute so... (3 pages)View decision -
Decision Reference DRN-5152402
18 Dec 2024 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5152402 The complaint Ms M complains that Secure Trust Bank Plc trading as Moneyway was irresponsible in its lending to her. She wants her hire purchase agreement rescinded with a deduction for fair use of the car. Ms M is represented by a third party but for ease of reference I hav... (3 pages)View decision -
Decision Reference DRN-4556483
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4556483 The complaint Mr I complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In July 2023, Mr I met someone on a dating app, who I’ll refer to as M. M said they were an online trader of cryptocurrency and gave investm... (4 pages)View decision -
Decision Reference DRN-5002175
18 Dec 2024 Danske Bank A/S UpheldMortgagesDRN-5002175 The complaint Mr S and Mrs S complain that Danske Bank A/S gave them incorrect information regarding its revisionary rate when their fixed interest rate product was nearing expiry. What happened In February 2023, Danske Bank reminded Mr S and Mrs S via letter that their curr... (4 pages)View decision -
Decision Reference DRN-5171486
18 Dec 2024 West One Secured Loans Limited Not upheldMortgagesDRN-5171486 The complaint Mr S’ complaint is about the balance of the second charge mortgage he has with West One Secured Loans Limited. He is not happy with how the mortgage has been administered and is concerned that the balance is not decreasing in line with the term of the mortgage.... (2 pages)View decision -
Decision Reference DRN-5219235
18 Dec 2024 Tandem Motor Finance Limited Not upheldConsumer CreditDRN-5219235 Complaint Mr P has complained about the quality of a car that Tandem Motor Finance Limited (“Tandem”) supplied to him through a hire-purchase agreement. He’s said that the car wasn’t fit for purpose and that it in any event there are issues with its quality. Background In ... (5 pages)View decision -
Decision Reference DRN-5165185
17 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5165185 The complaint Mr W complains that Bank of Scotland plc trading as Halifax blocked his card multiple times when he was on holiday. What happened In August 2024 Mr W went abroad on a family holiday. On four separate occasions he was unable to use his credit card because it had... (2 pages)View decision -
Decision Reference DRN-5163819
17 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5163819 The complaint Mr P complains that Bank of Scotland plc trading as Halifax made changes to the terms of his agreement relating to cashback. What happened Mr P holds a credit card with Halifax. The account was opened in 2001. On 8 July 2024 Halifax wrote to Mr P and advised hi... (2 pages)View decision -
Decision Reference DRN-5051834
17 Dec 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-5051834 The complaint Mrs H complains that The Co-operative Bank Plc blocked and then closed her account with it, without telling her why and without keeping her informed about what was happening. She says too that the bank did not release funds from the account when it said it woul... (2 pages)View decision -
Decision Reference DRN-5167674
17 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5167674 The complaint Miss K has complained that Lloyds Bank PLC won’t refund transactions she says she didn’t make or otherwise authorise. What happened Miss K’s card and PIN were used for two £250 cash withdrawals at an ATM. Miss K says she didn’t authorise this. She says her card... (3 pages)View decision
