We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
-
Decision Reference DRN-5111115
17 Dec 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-5111115 The complaint Mr and Mrs T complain that Barclays Bank PLC (“Barclays”) is chasing them for a mortgage debt they were previously told had been repaid. What happened Mrs T says she and Mr T had a mortgage (I’ll refer to that as the “first mortgage”) with Barclays in relation ... (3 pages)View decision -
Decision Reference DRN-5154515
17 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5154515 The complaint The complaint is brought on behalf of “G” - a business. As the complaint has been handled by Mr G I will refer to him for ease throughout this decision. Mr G is unhappy with Barclays Bank UK Plc. He said the online banking service hasn’t been working properly.... (3 pages)View decision -
Decision Reference DRN-5136739
17 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5136739 The complaint Mr M complains that Lloyds Bank PLC told him he would be paid £200 in response to his complaint but has only paid him £30. He wants the £200 he was told he would be paid. What happened Mr M had a graduate account with Lloyds Bank which had a free overdraft faci... (2 pages)View decision -
Decision Reference DRN-5177302
17 Dec 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5177302 The complaint A limited company, which I’ll refer to as H, complains that The Royal Bank of Scotland Plc unfairly declined its request to extend the term of its Coronavirus Business Interruption Loan (“CBIL”). What happened In August 2020, H successfully applied for a £180,0... (7 pages)View decision -
Decision Reference DRN-5218587
17 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5218587 The complaint Mr M and Mrs M complain that Barclays Bank UK PLC blocked their account while on holiday abroad. They’d like compensation and expenses for the stress and worry caused, and the cost of phone calls made. What happened Mr M and Mrs M have an account with Barclays.... (5 pages)View decision -
Decision Reference DRN-5167091
17 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5167091 The complaint Mr T complains about his credit card from HSBC UK Bank Plc (HSBC) What happened Mr T had a retailer card (which I will call firm A) which scheme was managed and run by HSBC. In June 2022, firm A’s credit card was transferred to a new owner. Mr T was sent five p... (4 pages)View decision -
Decision Reference DRN-5212162
17 Dec 2024 National Westminster Bank Plc UpheldMortgagesDRN-5212162 The complaint Mr and Mrs N complain that National Westminster Bank Plc (“NatWest”) has treated them unfairly. They say that it refused to convert their mortgage from capital repayment to interest- only or offer any other support and forbearance during their period of financi... (8 pages)View decision -
Decision Reference DRN-5095535
17 Dec 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5095535 The complaint Mr B complains that Tesco Personal Finance PLC incorrectly defaulted his credit card account. What happened Mr B says Tesco was notified by a debt charity that he had been given “Breathing Space” from his credit card repayments, but that Tesco continued to def... (2 pages)View decision -
Decision Reference DRN-5218496
17 Dec 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5218496 The complaint Mr B complains that Barclays Bank UK PLC unfairly reduced the reserve facility on his mortgage current account. And that it subsequently reported missed payments to credit reference agencies that he had no knowledge were due. What happened In 2003 Mr B took a ... (6 pages)View decision -
Decision Reference DRN-5051605
17 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5051605 The complaint Ms C complains that HSBC Bank Plc blocked her account with it. As a result, she was unable to complete a house purchase when she had planned to do so. What happened In May 2024 Ms C was in the process of buying a house. On 15 May 2024 a relative transferred £13... (2 pages)View decision
