We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158533 results
-
Decision Reference DRN-5090413
17 Dec 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5090413 The complaint Ms W complains that Starling Bank Limited (Starling) is refusing to refund her the amount she lost as the result of a scam. Ms W is being represented by a third party. To keep things simple, I will refer to Ms W throughout my decision. What happened The backgro... (4 pages)View decision -
Decision Reference DRN-5142669
17 Dec 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5142669 The complaint Miss R complains that J. P. Morgan Limited trading as Chase didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this... (4 pages)View decision -
Decision Reference DRN-5190718
17 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190718 The complaint Miss R complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-5090812
17 Dec 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5090812 The complaint Mr K, on behalf of company W Ltd has complained that Starling Bank Limited (“Starling”) failed to protect him from falling victim to an impersonation scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all o... (3 pages)View decision -
Decision Reference DRN-5142673
17 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5142673 The complaint Miss R complains that HSBC UK Bank Plc didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kn... (4 pages)View decision -
Decision Reference DRN-5190708
17 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5190708 The complaint Miss R complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision -
Decision Reference DRN-5217420
17 Dec 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5217420 The complaint Mr E is upset with the actions taken, and the offer of compensation made by Lloyds Bank Plc (Lloyds), when an account was opened fraudulently in his name What happened Mr E initially raised concerns with Lloyds in January 2024 when it was brought to his attenti... (2 pages)View decision -
Decision Reference DRN-5209245
17 Dec 2024 Healthcare Finance Limited UpheldConsumer CreditDRN-5209245 The complaint Miss H complains about how Healthcare Finance Limited (‘HFL’) responded to a claim she made to it in respect of dental treatment she paid for using the fixed sum loan it provided. What happened While I might not comment on everything (only what I consider key) ... (8 pages)View decision -
Decision Reference DRN-5092404
17 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5092404 The complaint This complaint is being brought by a business who I will call Business B. Business B complains that Barclays Bank UK PLC stopped a payment resulting in it losing out on a significant purchase. Mr H complains on behalf of the business, so I will refer to him t... (3 pages)View decision -
Decision Reference DRN-5217652
17 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5217652 The complaint Mrs H is unhappy that Lloyds Bank PLC are allowing contactless transactions on her debit card when she specifically requested that her debit card not have contactless functionality. What happened Mrs H asked Lloyds to provide her with a debit card that doesn’t ... (2 pages)View decision
