We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162957 results
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Decision Reference DRN-5322223
11 Feb 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5322223 Complaint Mr B is unhappy that National Westminster Bank Plc (NatWest) didn’t reimburse him after he told it he’d fallen victim to a scam. Background In early 2021, Mr B was offered an investment opportunity involving the management of his funds by an individual referred to ... (4 pages)View decision -
Decision Reference DRN-5242742
11 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5242742 The complaint Miss B says HSBC UK Bank PLC (“HSBC”) should refund her for unauthorised transactions on her account. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Miss B says she was in an abusive relat... (2 pages)View decision -
Decision Reference DRN-5165752
11 Feb 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5165752 Complaint Mr S is unhappy that National Westminster Bank Plc (NatWest) didn’t reimburse him after he told it he’d fallen victim to a scam. Background In 2018, Mr S learned about an investment opportunity with a company called Buy2Let Cars/Raedex Consortium Ltd. Under the sch... (5 pages)View decision -
Decision Reference DRN-5324213
11 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5324213 The complaint Miss P complains that Lloyds Bank Plc (Lloyds) allowed two payments to be debited to her account that she said she didn’t authorise and then failed to refund them when she made it aware. What happened Miss P had a car accident and as a result needed a hire car... (3 pages)View decision -
Decision Reference DRN-5220020
11 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5220020 The complaint Mr R complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr R has explained that between April and June ... (2 pages)View decision -
Decision Reference DRN-5273700
11 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5273700 The complaint Mr C is bringing a complaint on behalf of a Limited company “S”. I’ll refer to Mr C throughout for ease. Mr C is unhappy with Barclays Bank UK Plc. He feels the requirements it has put in place to update S’s bank account mandate has left S in an impossible pos... (3 pages)View decision -
Decision Reference DRN-4975686
11 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4975686 The complaint Mr W complains that Monzo Bank Ltd closed his account and registered a Cifas marker against him without due cause. Mr W is represented but for ease within this decision, I will refer to their comments as Mr W’s. What happened On 4 May 2023 Mr W received a £58... (5 pages)View decision -
Decision Reference DRN-5243804
11 Feb 2025 Fairscore Ltd Not upheldConsumer CreditDRN-5243804 The complaint Mr V complains that Fairscore Ltd irresponsibly lent him a personal loan. What happened In 2022 Mr V took out a personal loan with Fairscore. He borrowed £3,500 over a term of 60 months at an APR of 10.44%, giving a monthly payment of £73.96. In 2024, Mr V comp... (3 pages)View decision -
Decision Reference DRN-4910313
11 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4910313 The complaint Miss M complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Miss M says that on 18 September 2023 she received a call from someone who said they were from Revolut. She didn’t know at the time, b... (5 pages)View decision -
Decision Reference DRN-5320224
11 Feb 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5320224 The complaint Mr I is unhappy that, when a car was supplied to him under a hire purchase agreement with MotoNovo Finance Limited, a credit marker wasn’t removed. What happened In July 2022, Mr I was supplied with a used car through a hire purchase agreement with MotoNovo. H... (4 pages)View decision
