We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162957 results
-
Decision Reference DRN-5272525
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5272525 The complaint Mr H complains that Revolut Ltd didn’t stop payments going out of his account when he said he had problem gambling, that he’s lost thousands because of Revolut’s negligence and that Revolut won’t help him with chargebacks. What happened Mr H has an account with... (3 pages)View decision -
Decision Reference DRN-4777136
7 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4777136 The complaint Mr V complains about a decision taken by Barclays Bank UK PLC trading as Barclaycard (‘Barclaycard’) to refuse a refund request he made. Mr V is being represented by his wife. To protect the anonymity of all the parties involved, I will refer to Mr V’s wife as... (3 pages)View decision -
Decision Reference DRN-5301982
7 Feb 2025 National Westminster Bank Plc UpheldConsumer CreditDRN-5301982 The complaint Ms B has complained that National Westminster Bank Plc (“NatWest”) gave her loans she couldn’t afford to repay because it didn’t carry out sufficient affordability checks before lending. What happened NatWest seems to have granted a total of five loans to Ms B... (6 pages)View decision -
Decision Reference DRN-5197949
7 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5197949 The complaint Mr W complains that Bank of Scotland plc trading as Halifax did not refund the £30,000 he says he lost to a scam. What happened Mr W says that he was introduced to an investment opportunity with a company I’ll refer to as ‘G’ by a financial advisor. He has said... (3 pages)View decision -
Decision Reference DRN-5036802
7 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5036802 The complaint Mr W complains that Bank of Scotland plc trading as Halifax did not refund the £30,000 he says he lost to a scam. What happened Mr W was looking to invest and was introduced to a company I’ll call ‘HS’ for the purpose of this decision. HS had several different ... (3 pages)View decision -
Decision Reference DRN-5313364
7 Feb 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5313364 The complaint Mrs P’s complaint is about Barclays Bank UK PLC (Barclays) in relation to a shared appreciation mortgage it administers on behalf of the lender. The complaint is two-fold: The mortgage having been mis-sold to Mrs P and the late Mr P in 1998. This is because B... (4 pages)View decision -
Decision Reference DRN-5204013
7 Feb 2025 Santander UK Plc Not upheldConsumer CreditDRN-5204013 The complaint Mr L complains that Santander UK plc irresponsibly lent him three loans between 2020 and 2022. What happened Mr L took out the first loan with Santander in April 2020. He borrowed £3,000 over a term of three years. The monthly loan repayments were £111.44. Mr ... (4 pages)View decision -
Decision Reference DRN-5088063
7 Feb 2025 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5088063 The complaint Miss W complains that BMW Financial Services(GB) Limited trading as Alphera Financial Services (“Alphera”) are incorrectly chasing her for an outstanding balance on an agreement she thought she had settled with them. What happened In March 2022, Miss W acquire... (5 pages)View decision -
Decision Reference DRN-4854819
7 Feb 2025 Close Brothers Limited UpheldConsumer CreditDRN-4854819 The complaint Mr B complains about the quality of a used car he acquired through a finance agreement with Close Brothers Limited (‘Close Brothers’). Mr B says he had problems with the car very soon after he acquired it. And as he has not been able to drive the car for a sign... (5 pages)View decision -
Decision Reference DRN-5155962
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5155962 The complaint Mrs F complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The detailed background to this complaint is well-known to the parties and has been previously set out by our investigator. Briefly, Mrs F f... (4 pages)View decision
