We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4553523
30 Jan 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4553523 The complaint Mrs F complains that the Prudential Assurance Company Limited (Prudential) made three errors relating to the taxation of regular and ad-hoc income withdrawals from her retirement account. She says this led her to overpay income tax – which she is now unable to rec... (8 pages)View decision -
Decision Reference DRN-4489372
30 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4489372 The complaint Mr P has complained that Barclays Bank UK PLC (“Barclays”) failed to open a Flexible ISA due to markers that had been incorrectly added to his file. Mr P wanted to know what the markers said and who put them on his file. Mr P also says he lost out on interest and ... (4 pages)View decision -
Decision Reference DRN-4583038
30 Jan 2024 Charles Stanley & Co Ltd UpheldInvestmentsDRN-4583038 The complaint Ms C has complained that Charles Stanley & Co Ltd didn’t do enough to stop her liquidating her portfolio in March 2020. What happened Ms C had an investment portfolio, held within a discretionary portfolio management service through Charles Stanley. Ms C says ... (3 pages)View decision -
Decision Reference DRN-4545826
30 Jan 2024 Black Horse Limited UpheldConsumer CreditDRN-4545826 The complaint Miss L is unhappy that a caravan supplied to her under a hire purchase agreement with Black Horse Limited was of an unsatisfactory quality. What happened On 21 March 2022, Miss L was supplied with a new caravan through a hire purchase agreement with Black Horse. S... (5 pages)View decision -
Decision Reference DRN-4587319
30 Jan 2024 RBS Collective Investment Funds Limited UpheldInvestmentsDRN-4587319 The complaint Ms G has complained about RBS Collective Investment Funds Limited (RBS). She said she tried to close her ISA account with RBS but there was a long delay before she was able to. She said RBS has caused her to suffer financial loss as well as distress and inconvenie... (4 pages)View decision -
Decision Reference DRN-4522010
30 Jan 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4522010 The complaint Mr O complains that St James’s Place Wealth Management plc knowingly charged him for services it had not provided. What happened Mr O has a personal pension with SJP. He transferred his pension to SJP in 2021. He says he’d been in contact with an appointed represe... (6 pages)View decision -
Decision Reference DRN-4590405
30 Jan 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4590405 The complaint Mr M complains that The Royal Bank of Scotland Plc (RBS) wrongly reversed a direct debit indemnity refund and recorded a default on his credit file. What happened Mr M had a car finance agreement with another business. The repayments under the finance agreement we... (4 pages)View decision -
Decision Reference DRN-4558201
30 Jan 2024 Telefonica UK Limited UpheldConsumer CreditDRN-4558201 The complaint Mr H complains about the information given to him by Telefonica UK Limited, when he took out two fixed sum loans to pay for two mobile telephone devices. What happened In January 2023, Mr H contacted Telefonica to upgrade his mobile telephone device. After looking... (5 pages)View decision -
Decision Reference DRN-4524337
30 Jan 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4524337 The complaint Mr B complains that Admiral Insurance (Gibraltar) Limited charged him an extra premium for a previous claim it says he didn’t disclose, even though he says he did. What happened Mr B holds a commercial motor insurance policy underwritten by Admiral, covering sever... (4 pages)View decision -
Decision Reference DRN-4590362
30 Jan 2024 Hubener Versicherungs AG UpheldInsuranceDRN-4590362 The complaint A, a restaurant business, complains that Hubener Versicherungs AG (Hubener) declined a claim made under its commercial insurance policy. Where I’ve referred to Hubener, this also includes any actions or communication by agents acting on their behalf. What happened... (5 pages)View decision
