We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4379942
29 Jan 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4379942 The complaint Mr B and Ms A have complained about Casualty and General Insurance Company (Europe) Ltd’s (Casualty and General’s) decision to decline a claim they made under their building warranty policy. What happened Mr B and Ms A have brought a complaint about a claim they m... (4 pages)View decision -
Decision Reference DRN-4586238
29 Jan 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4586238 The complaint Mrs H has complained about her property insurer AXA Insurance UK Plc regarding a subsidence claim. Mrs H has often been represented by her brother-in-law, Mr H. But as this is Mrs H’s complaint, and for ease of reading, in the main I’ll refer only to Mrs H. What h... (5 pages)View decision -
Decision Reference DRN-4586222
29 Jan 2024 Sabre Insurance Company Limited UpheldInsuranceDRN-4586222 The complaint Mr H has complained about his taxi insurer Sabre Insurance Company Limited because part way through the policy year it said it would have to cancel his cover. What happened Mr H had a policy with Sabre which was due to expire on 10 December 2023. In September Sabr... (3 pages)View decision -
Decision Reference DRN-4586219
29 Jan 2024 One Call Insurance Services Limited UpheldInsuranceDRN-4586219 The complaint Mr R has complained about his van insurance broker One Call Insurance Services Limited because having confirmed cover for his new van, it then cancelled the policy by mistake. What happened Mr R had cover arranged via One Call, at a cost of £210.38, plus fees of £... (3 pages)View decision -
Decision Reference DRN-4376859
29 Jan 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4376859 Complaint Miss T complains that N.I.I.B Group Limited (trading as “Northridge Finance”) unfairly entered into a hire-purchase agreement with her. She’s said the agreement was unaffordable, as she struggled to make her repayments, and so she shouldn’t have been provided with it.... (5 pages)View decision -
Decision Reference DRN-4535877
29 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4535877 Complaint Mr H has complained about a credit card and subsequent credit limit increases Barclays Bank UK PLC (trading as “Barclaycard”) provided to him. He says the credit card and the limits were provided without any real checks into whether he could afford them being made. Ba... (5 pages)View decision -
Decision Reference DRN-4341980
28 Jan 2024 QIC Europe Ltd UpheldInsuranceDRN-4341980 The complaint Miss A complains about how QIC Europe Ltd (“QIC”) dealt with a claim she made on her buildings insurance policy following a burst pipe at her home. QIC is the underwriter of this policy, i.e. the insurer. Part of this complaint concer... (5 pages)View decision -
Decision Reference DRN-3891022
28 Jan 2024 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-3891022 The complaint Mr M complains about the suitability of the advice provided by Acumen Independent Financial Planning Limited (“Acumen”) in January 2018 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”... (8 pages)View decision -
Decision Reference DRN-4420027
28 Jan 2024 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4420027 The complaint Mr J complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4539872
27 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4539872 The complaint Mr A complains Santander UK Plc (“Santander”) closed his account and withheld money he’d borrowed from a family friend to buy a car. Mr A is also unhappy Santander withheld the funds for an unreasonable amount of time before returning them to source. Mr A says thi... (5 pages)View decision
