We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4448400
26 Jan 2024 John Cunningham UpheldPensions and AnnuitiesDRN-4448400 The complaint Ms W complains about advice she received from John Cunningham (JC) to transfer her former employer’s defined benefit (‘DB’) pension scheme into a Royal London personal pension. Ms W believes the advice to transfer wasn’t in her best interests and has caused a fina... (10 pages)View decision -
Decision Reference DRN-4503573
26 Jan 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4503573 The complaint Ms P complains Blue Motor Finance Ltd (BMF) supplied her with a car that she believes wasn’t of satisfactory quality. She also complains the car was mis-represented to her. What happened In February 2023, Ms P entered into a 55 month agreement for a ... (3 pages)View decision -
Decision Reference DRN-4382916
26 Jan 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4382916 The complaint Mr B complains about how Liverpool Victoria Insurance Company Limited (“LV”) has handled a claim he made under his home insurance policy. He’s also unhappy that LV wouldn’t agree to cover the costs of some of the repairs that were carried out. LV is the underwrite... (7 pages)View decision -
Decision Reference DRN-4518029
26 Jan 2024 BeaconIFA Limited UpheldPensions and AnnuitiesDRN-4518029 The complaint Mr H complains that he was given unsuitable advice by BeaconIFA Limited (‘Beacon’) to transfer the benefits from his defined benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has ca... (5 pages)View decision -
Decision Reference DRN-4417026
26 Jan 2024 Ageas Insurance Limited UpheldInsuranceDRN-4417026 The complaint Mr S complains about the level of service and delays Ageas Insurance Limited caused when he made a claim on his roadside assistance motor insurance policy. He wants compensation for his lost holiday and trouble and upset. What happened Mr S’s car broke down on a ... (2 pages)View decision -
Decision Reference DRN-4582094
26 Jan 2024 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4582094 The complaint Mr W complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”) failed to properly consider how his mental health and financial difficulties has affected his ability to repay the balance of his account. What happened Mr W holds a running account credit facility wit... (2 pages)View decision -
Decision Reference DRN-4546212
26 Jan 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4546212 The complaint Mr C complains that Scottish Widows Limited provided him with incorrect information about the value of his pension savings. And he says that delays in confirming the addition of a one-off contribution he made caused him to be unable to accept quotations regarding ... (4 pages)View decision -
Decision Reference DRN-4548358
26 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4548358 The complaint Mr B and Mrs T complain about how Aviva Insurance Limited has handled their claim for subsidence on their home insurance policy. Mr B and Mrs T have been represented by a third party throughout their complaint. However for ease, I’ve referred only to Mr B and Mrs ... (8 pages)View decision -
Decision Reference DRN-4506764
26 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4506764 The complaint Mr O has complained that Barclays Bank UK PLC failed to protect him when he was experiencing poor mental health and gambled £70,000 over a two-month period. Background Mr O suffers from serious mental health issues. In September 2018 he sold a property and deposit... (3 pages)View decision -
Decision Reference DRN-4584333
26 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4584333 The complaint Ms M complains that Barclays Bank UK PLC (“Barclays”) won’t refund the money she lost after she fell victim to an investment scam. What happened I issued a provisional decision in December 2023 to explain why I thought Ms M’s complaint should be partially upheld. ... (6 pages)View decision
