We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4591059
31 Jan 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4591059 The complaint Mr K complains J.P. Morgan Europe Limited trading as Chase unfairly blocked and closed his account. He wants compensation for the impact this had on him. What happened What follows is the same background facts I set out in my provisional decision. I repeat them he... (4 pages)View decision -
Decision Reference DRN-4585761
31 Jan 2024 Next Retail Limited UpheldConsumer CreditDRN-4585761 The complaint Mrs B complains Next Retail Limited (Next) irresponsibly provided her with an unaffordable catalogue shopping account. Mrs B is represented by a claims management company, but for ease I’ll refer to all submissions as though they are her own. What happened Mrs B w... (3 pages)View decision -
Decision Reference DRN-4322794
31 Jan 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4322794 The complaint Mr B’s complaint is about a buy-to-let mortgage he has with Barclays Bank UK PLC. He is unhappy that the interest rate he initially wanted, but was unable to apply for online, was no longer available when he spoke to a mortgage adviser. What happened Mr B took ou... (5 pages)View decision -
Decision Reference DRN-4306492
30 Jan 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4306492 The complaint Mr T complains that Tandem Personal Loans Limited won’t refund to him the money that he paid for some holiday club membership points. His wife is also involved in his complaint and he’s being represented by a claims management company. What happened Mr T and his w... (5 pages)View decision -
Decision Reference DRN-4447060
30 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4447060 The complaint Ms M complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-4400534
30 Jan 2024 PFS Card Services (Ireland) Limited UpheldBanking and PaymentsDRN-4400534 The complaint Mr A complains PFS Card Services (Ireland) Limited (“PFS”) blocked and closed his account and have not returned the funds held in it. Mr A says this has caused him financial difficulty, inconvenience and substantive distress which has adversely affected his studie... (3 pages)View decision -
Decision Reference DRN-4427149
30 Jan 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4427149 The complaint Mr T complains N.I.I.B. Group Limited trading as Northridge Finance (Northridge) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In December 2022, Mr T entered into a 60 month agreement for a used car. The car’s cash price wa... (4 pages)View decision -
Decision Reference DRN-4553523
30 Jan 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4553523 The complaint Mrs F complains that the Prudential Assurance Company Limited (Prudential) made three errors relating to the taxation of regular and ad-hoc income withdrawals from her retirement account. She says this led her to overpay income tax – which she is now unable to rec... (8 pages)View decision -
Decision Reference DRN-4489372
30 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4489372 The complaint Mr P has complained that Barclays Bank UK PLC (“Barclays”) failed to open a Flexible ISA due to markers that had been incorrectly added to his file. Mr P wanted to know what the markers said and who put them on his file. Mr P also says he lost out on interest and ... (4 pages)View decision -
Decision Reference DRN-4583038
30 Jan 2024 Charles Stanley & Co Ltd UpheldInvestmentsDRN-4583038 The complaint Ms C has complained that Charles Stanley & Co Ltd didn’t do enough to stop her liquidating her portfolio in March 2020. What happened Ms C had an investment portfolio, held within a discretionary portfolio management service through Charles Stanley. Ms C says ... (3 pages)View decision
