We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-4553645
23 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4553645 The complaint Mr I has complained that Monzo Bank Ltd won’t refund the money he lost after falling victim to a scam. What happened In spring 2023, Mr I fell victim to a task scam after responding to a job advert on social media. Over the course of about a week, he was persuaded... (3 pages)View decision -
Decision Reference DRN-4418263
23 Jan 2024 The On-Line Partnership Limited UpheldPensions and AnnuitiesDRN-4418263 The complaint Mrs L complained that her pension plan was transferred into a SIPP without her authority. The transferred funds were held in cash which caused a financial loss for which she would like to be compensated. What happened Mrs L became a client of Advizertech Ltd, an a... (6 pages)View decision -
Decision Reference DRN-4481114
23 Jan 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4481114 The complaint Mr B complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened Mr B came into contact with someone who I’ll r... (4 pages)View decision -
Decision Reference DRN-4547999
23 Jan 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4547999 The complaint Mr W complains about the way that Domestic & General Insurance Plc (D&G) handled a theft claim he made on a jewellery and watch insurance policy. What happened The circumstances of this complaint are well-known to both parties. So I’ve simply set out a sum... (3 pages)View decision -
Decision Reference DRN-4290545
23 Jan 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4290545 The complaint Mr G complains that Metro Bank PLC closed his accounts without letting him know. He is also unhappy that Metro haven’t provided an explanation about why it closed the accounts. He wants Metro to pay him compensation for the trouble and upset he suffered as a resul... (5 pages)View decision -
Decision Reference DRN-4444201
23 Jan 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4444201 The complaint Ms L is unhappy that Red Sands Insurance Company (Europe) Limited gave her incorrect information about her pet insurance policy. What happened In October 2020 Ms L took out a lifetime pet insurance policy with Red Sands for her dog. The policy was renewed in Octob... (3 pages)View decision -
Decision Reference DRN-4573351
23 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4573351 The complaint Mr A complains on behalf of Mrs G that Santander UK Plc unfairly blocked access to her current account after she made an application for a credit card. What happened Mrs G opened a current account with Santander in September 2022. Then, in December 2022 she made a... (4 pages)View decision -
Decision Reference DRN-4515002
23 Jan 2024 London Stone Securities Limited UpheldInvestmentsDRN-4515002 The complaint Mr M complains that London Stone Securities Limited (LSS) arranged for him to buy high risk and illiquid investments which weren’t right for him. He’s suffered financial losses as a result for which he’d like to be compensated. What happened One of our investigato... (9 pages)View decision -
Decision Reference DRN-4306109
23 Jan 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4306109 The complaint Mr G complains that Metro Bank PLC closed his accounts without letting him know. He is also unhappy that Metro haven’t provided an explanation about why it closed the accounts. He wants Metro to pay him compensation for the trouble and upset he suffered as a resul... (5 pages)View decision -
Decision Reference DRN-4492118
23 Jan 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4492118 The complaint Mr F complains that ReAssure Limited provided contradictory values for his self-invested personal pension (‘SIPP’) fund, which has caused uncertainty regarding his pensions actual fund value. What happened Mr F had a SIPP that was set up around 2008. It received a... (5 pages)View decision
