We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-3990831
27 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3990831 The complaint Mr W has complained that CST Wealth Management Limited (CST) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Self Invested Personal Pension (SIPP). What happene... (8 pages)View decision -
Decision Reference DRN-4480442
27 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4480442 The complaint Mr G complained that Westerby Trustee Services Limited (Westerby) didn’t do what it ought to have done when it accepted his Self-Invested Personal Pension (SIPP) application. He says Westerby are liable in respect of the loss of pension funds that were then transf... (44 pages)View decision -
Decision Reference DRN-4416538
27 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4416538 The complaint Mr E has complained about how Royal & Sun Alliance Insurance Limited (RSA) dealt with a claim under a home emergency policy. What happened Mr E contacted RSA to send an engineer when the stop tap leaked at his property causing a large amount of water to leak f... (2 pages)View decision -
Decision Reference DRN-4438041
27 Nov 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4438041 The complaint Mr C has complained about the price charged by Great Lakes Insurance SE to renew his pet insurance policy. What happened When Mr C took out a lifetime insurance policy for his dog with Great Lakes in March 2022, the premium was £29.47 a month. He says he was told ... (3 pages)View decision -
Decision Reference DRN-4480403
27 Nov 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4480403 The complaint H complains that The National Farmers’ Union Mutual Insurance Society Limited (NFU) mis-sold their commercial property insurance policy. What happened H, a hospitality business, took out a commercial property insurance policy with NFU in 2019. In November 2021 H c... (3 pages)View decision -
Decision Reference DRN-4480351
27 Nov 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-4480351 The complaint Mr A complains that Ikano Bank AB (publ) ("Ikano") has not fairly compensated him in relation to a claim he made. Mr A purchased a solar panel system including battery, boiler optimiser and heating controls which was sold to him by a supplier using a fix... (4 pages)View decision -
Decision Reference DRN-4480329
27 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4480329 The complaint Mrs F is unhappy with the service she’s received from U K Insurance Limited trading as Direct Line for Business (UKI) following issues with payments for her business protection insurance policy. What happened Mrs F had a business protection insurance policy with U... (4 pages)View decision -
Decision Reference DRN-4459949
27 Nov 2023 Clear Capital Markets Ltd UpheldInvestmentsDRN-4459949 The complaint Mr E complains that Clear Capital Markets Ltd (“CCM”) gave him unsuitable investment advice. He says, in summary, that: He was advised to invest in high-risk stocks which weren’t suitable for him as a medium- risk client. CCM sold his shares at a loss without hi... (7 pages)View decision -
Decision Reference DRN-4475841
27 Nov 2023 Trinity Lane Insurance Company Limited UpheldInsuranceDRN-4475841 The complaint Mr B complains that Trinity Lane Insurance Company Limited rejected a claim on his motor insurance policy. What happened In October 2022 Mr B took out a motor insurance policy for his car, which was underwritten by Trinity. In December, he reported that the car ha... (3 pages)View decision -
Decision Reference DRN-4228859
27 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-4228859 The complaint Mr R complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What happened Mr R buil... (11 pages)View decision
