We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
-
Decision Reference DRN-4530031
23 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4530031 The complaint Mr S complains that Monzo Bank Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well kno... (6 pages)View decision -
Decision Reference DRN-4496986
23 Jan 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4496986 The complaint Mr Y complains about the delayed payment of the proceeds of his pension plan by Scottish Widows Limited (Scottish Widows). He says waiting for the payment for more than three months caused him financial hardship as he needed those monies to pay for living costs. M... (4 pages)View decision -
Decision Reference DRN-4574461
23 Jan 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4574461 The complaint Mr O is represented by his uncle (Mr H), but I will refer to Mr O as the complainant here. Mr O complains that he had an account held in trust which shouldn’t have formed part of the amount paid to his mother’s estate by Nationwide Building Society (NWide). What h... (6 pages)View decision -
Decision Reference DRN-4557104
23 Jan 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4557104 The complaint Mr M has complained that Fairmead Insurance Limited (Fairmead) unfairly declined a claim under a home insurance policy. What happened Mr M contacted Fairmead to make a claim for an escape of water at his home. Fairmead investigated the claim and declined it becaus... (2 pages)View decision -
Decision Reference DRN-4452196
23 Jan 2024 3J Finance Limited UpheldConsumer CreditDRN-4452196 The complaint Miss G complains that 3J Finance Limited will not let her out of an arrangement to pay for an educational course for her child. What happened In May 2019 Miss G says she was sold a “pay as you go” and “cancel any time” direct debit agreement for an online educatio... (4 pages)View decision -
Decision Reference DRN-4574617
23 Jan 2024 Black Horse Limited UpheldConsumer CreditDRN-4574617 The complaint Mr Z complains that Black Horse Limited trading as Land Rover Financial Services failed to show him due care when he contacted it for assistance when he was experiencing financial difficulties. I’m going to refer to the business as Land Rover Financial Services th... (8 pages)View decision -
Decision Reference DRN-4576090
23 Jan 2024 American International Group UK Limited UpheldInsuranceDRN-4576090 The complaint Mr and Mrs F complain about how American International Group UK Limited (AIG) handled a claim made under their mobile phone insurance policy. References to AIG also includes its agents. Mr F is the party who has made representations of behalf of himself and Mrs F ... (2 pages)View decision -
Decision Reference DRN-4518424
23 Jan 2024 Trinity Lane Insurance Company Limited UpheldInsuranceDRN-4518424 The complaint Mr R complains about the length of time it took Trinity Lane Insurance Company Limited (Trinity Lane) to deal with a claim made on his motor insurance by a third party. References to Trinity Lane include other organisations and individuals acting on its behalf. Wh... (2 pages)View decision -
Decision Reference DRN-4562696
23 Jan 2024 Barclays Bank UK PLC UpheldInvestmentsDRN-4562696 The complaint Mr O complains that he didn’t receive the quoted share price when he placed two sale orders with Barclays Bank UK PLC. What happened Mr O has an execution only share dealing account with Barclays. He had a holding of shares which I’ll refer to as “A”. On 7 Novembe... (2 pages)View decision -
Decision Reference DRN-4573642
23 Jan 2024 TICORP Limited UpheldInsuranceDRN-4573642 The complaint Mr T and Mrs T complain about TICORP Limited (“X”) and the information they were provided before purchasing their travel insurance policy. Mrs T has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to... (3 pages)View decision
