We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4473683
27 Nov 2023 Salary Finance Limited UpheldConsumer CreditDRN-4473683 The complaint Ms J complains that Salary Finance Limited didn’t take the payments for her loan even though she had set up a direct debit following her leaving her employer. She says this adversely affected her credit file. She wants the adverse information removed from her cred... (4 pages)View decision -
Decision Reference DRN-4189569
27 Nov 2023 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-4189569 The complaint Mr C’s representative has complained, on his behalf, that Cambrian Associates Limited (CAL) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Personal Pension Pol... (9 pages)View decision -
Decision Reference DRN-4479092
27 Nov 2023 PREPAID FINANCIAL SERVICES LIMITED UpheldBanking and PaymentsDRN-4479092 The complaint Mrs G is unhappy that Prepaid Financial Services Limited (“PFSL”) had terms and conditions that weren’t clear, and which led her to load money onto a prepaid payment card that she then wasn’t able to access in the manner that she wanted. What happened Mrs G loaded... (3 pages)View decision -
Decision Reference DRN-4413453
27 Nov 2023 One Insurance Limited UpheldInsuranceDRN-4413453 The complaint Miss W complains about the service she received from One Insurance Limited in relation to a claim under her motor insurance policy. One Insurance is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As One ... (3 pages)View decision -
Decision Reference DRN-4112905
27 Nov 2023 AXIS Specialty Europe SE UpheldInsuranceDRN-4112905 The complaint Mr V complains about the way AXIS Speciality Europe SE settled a fire damage claim under a Landlords Occupied insurance policy. What happened A property Mr V rents to tenants suffered extensive fire damage in 2021. So, he raised a claim to AXIS which it accepted. ... (3 pages)View decision -
Decision Reference DRN-4477008
27 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4477008 The complaint Mr H complains that Barclays Bank UK PLC has failed fully to comply with his subject access request (SAR) for documents despite him making the request a number of times, and that it failed to respond to his complaint. What happened Mr H says that he first made the... (3 pages)View decision -
Decision Reference DRN-4479024
27 Nov 2023 Advantage Finance Ltd UpheldConsumer CreditDRN-4479024 The complaint Mr H is complaining about Advantage Finance Ltd. He says they were irresponsible in lending to him because the repayments were unaffordable. What happened In April 2021, Mr H took out a hire purchase agreement with Advantage to finance the purchase of a van. He pa... (4 pages)View decision -
Decision Reference DRN-4472012
27 Nov 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4472012 The complaint Ms C complains that Lloyds Bank PLC sent copies of her bank statements to different persons including her ex-partner, causing her severe emotional distress. What happened A request was made at a branch of Lloyds on 2 November 2022 by Ms C’s ex-partner for copies o... (3 pages)View decision -
Decision Reference DRN-4426695
27 Nov 2023 Marsh Finance Ltd UpheldConsumer CreditDRN-4426695 The complaint Mr E has complained about how Marsh Finance Ltd handled the termination of his car finance agreement. What happened Mr E entered into a finance agreement with Marsh. However, in October 2021, he called it to explain that his driving licence had been revoked. Marsh... (2 pages)View decision -
Decision Reference DRN-4479012
27 Nov 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4479012 The complaint Miss R complains Creation Financial Services Limited have continued to report defaults on two accounts when they shouldn’t have. What happened I issued a provisional decision setting out what’s happened, and what I thought about that. I’ve copied the relevant elem... (5 pages)View decision
