We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4188521
27 Sep 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4188521 The complaint Mrs H is unhappy that Wise Payments Limited, trading as Wise, didn’t apply a guaranteed exchange rate to her currency exchange instruction. What happened Mrs H wanted to take advantage of a favourable exchange rate between Canadian Dollars (“CAD”) and UK Pounds (“... (3 pages)View decision -
Decision Reference DRN-4245449
27 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4245449 The complaint Mr V complains that HSBC UK Bank plc (HSBC) didn’t apply airmiles to some transactions on his HSBC credit card despite telling him it would. He would like an apology for mis selling the card, and compensation for the air miles not credited. What happened The detai... (2 pages)View decision -
Decision Reference DRN-4240357
27 Sep 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4240357 The complaint Mr M complains The Royal Bank of Scotland plc (RBS) refused to provide him with copy bank statements for a period when he was party to a joint bank account with his ex-wife. What happened Mr M says he was going through a divorce settlement with his ex-wife and nee... (2 pages)View decision -
Decision Reference DRN-4367455
27 Sep 2023 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4367455 The complaint B, a limited company, is unhappy Bank of Ireland (UK) Plc (Bank of Ireland) closed its account. The complainant here is B. However, I may also refer to Mr W throughout my decision as he is the beneficial owner of B and has been driving this complaint. I should mak... (4 pages)View decision -
Decision Reference DRN-4314358
27 Sep 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4314358 The complaint Mrs M has complained about Tesco Underwriting Limited’s (‘Tesco’s’) proposed settlement of a claim she made for jewellery that was stolen during a burglary at her property. What happened In March 2022, Mrs M’s home was burgled and approximately 70 items of jewelle... (5 pages)View decision -
Decision Reference DRN-4306333
27 Sep 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4306333 The complaint Mr J is unhappy with the service provided by Bank of Scotland Plc (trading as Halifax) when he visited his local branch to ask for help with his online banking. What happened Mr J visited his local branch of Halifax to get some help with his online banking. He sai... (2 pages)View decision -
Decision Reference DRN-4286112
27 Sep 2023 Solutions Financial Services UpheldPensions and AnnuitiesDRN-4286112 The complaint Mr V is represented. He says Solutions Financial Services (‘SFS’) gave him unsuitable advice in 2011 to move two Personal Pensions (‘PPs’) into a Self-Invested Personal Pension (‘SIPP’) and to invest the SIPP in The Resort Group (‘TRG’) Unregulated Collective Inve... (8 pages)View decision -
Decision Reference DRN-4368243
27 Sep 2023 Bank of Scotland Plc UpheldMortgagesDRN-4368243 The complaint Mr S complains about how Bank of Scotland plc trading as Halifax responded to his request to reduce the term of his mortgage. And he complains about what happened when he asked for a recording of the call where this was discussed. What happened Mr S told us he wan... (6 pages)View decision -
Decision Reference DRN-4369907
27 Sep 2023 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4369907 The complaint Mr H is complaining about Tandem Motor Finance Limited’s (Tandem) decision to lend to him and their response when he told them he was in financial difficulties. What happened In December 2022, Mr H entered into a hire purchase agreement with Tandem to finance the ... (5 pages)View decision -
Decision Reference DRN-4362094
27 Sep 2023 Trussle Lab Ltd UpheldMortgagesDRN-4362094 The complaint Mr and Mrs P complain that advice they got from a mortgage broker working for Trussle Lab Ltd meant they lost the mortgage they wanted. They said they weren’t able to fix their interest rate for as long as they wanted, and they’re paying a little more each month n... (4 pages)View decision
