We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4062273
14 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4062273 The complaint Mr C complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (36 pages)View decision -
Decision Reference DRN-4340151
14 Sep 2023 Bapchild Motoring World (Kent) Limited UpheldInsuranceDRN-4340151 The complaint Mr T complains Bapchild Motoring World (Kent) Limited trading as Big Motoring World (“Bapchild”) failed to cancel his Guaranteed Asset Protection (“GAP”) insurance after he returned the car he purchased. What happened I recently issued a provisional decision on th... (3 pages)View decision -
Decision Reference DRN-4233620
14 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4233620 The complaint Mr J complains that Barclays Bank UK PLC trading as Barclaycard was irresponsible in its lending to him. What happened Mr J says that when he applied to Barclaycard for a credit card, he was self-employed and struggling financially. He says he used the credit card... (3 pages)View decision -
Decision Reference DRN-4345308
14 Sep 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4345308 The complaint Mr G complains about a conditional sale agreement which he took out with Moneybarn No. 1 Limited, to get a used car. What happened In November 2017, Mr G took out a conditional sale agreement with Moneybarn, to get a used car. At the time of the sale, the car was ... (6 pages)View decision -
Decision Reference DRN-4188437
14 Sep 2023 National Savings and Investments UpheldBanking and PaymentsDRN-4188437 The complaint Mr M complains about how National Savings and Investments (NS&I) dealt with a transfer request. What happened Mr M says he asked NS&I to transfer money from his account and asked it to close his account. He says the process was delayed and that NS&I re... (2 pages)View decision -
Decision Reference DRN-4333934
14 Sep 2023 Epayments Systems Ltd UpheldBanking and PaymentsDRN-4333934 The complaint Mr K complains that Epayments Systems Ltd stopped him from accessing the funds in his account. He’d like to be compensated for this. What happened The facts of this complaint don’t appear to be in dispute between both parties, so I don’t see any benefit in repeati... (2 pages)View decision -
Decision Reference DRN-4277444
14 Sep 2023 HDI Global Specialty SE UpheldInsuranceDRN-4277444 The complaint Mr G complains that HDI Global Specialty SE rejected a claim on his business protection insurance policy. Where I refer to HDI, that includes its agents and claims handlers acting on its behalf. What happened Mr G has an insurance policy which provides cover in re... (2 pages)View decision -
Decision Reference DRN-4288596
14 Sep 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4288596 The complaint Mr M and Ms M have complained about Nationwide’s actions to remove Ms M from a joint account with her son - Mr M. What happened The details of this complaint are well known to both parties and are set out in the investigator’s view of 20 July 2023, so I won’t repe... (3 pages)View decision -
Decision Reference DRN-4253045
14 Sep 2023 Quilter Financial Services Ltd UpheldMortgagesDRN-4253045 The complaint Mr and Mrs B complain that the appointed representative of Quilter Financial Services Ltd failed to ensure, when it recommended a new mortgage product to them In October 2021, that the offer from the lender would be available when their existing mortgage product e... (6 pages)View decision -
Decision Reference DRN-4276675
14 Sep 2023 Forester Life Limited UpheldPensions and AnnuitiesDRN-4276675 The complaint Mr R complains about the incorrect information he was given by Forester Life Limited (Forester Life) which he says prevented him from transferring his pension fund to another provider before it lost around £20,000 in value. He says the “lifestyling” option to whic... (7 pages)View decision
