We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4246662
14 Sep 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4246662 The complaint Mr C has complained that Chetwood Financial Limited trading as Better Borrow, acted irresponsibly when it provided him with a loan in 2022. Background Mr C applied for and was given a £6,000 loan repayable over 24 months by Better Borrow in November 2022. At the ... (2 pages)View decision -
Decision Reference DRN-4153925
14 Sep 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4153925 The complaint N, a limited company, complains that Metro Bank PLC (‘Metro’) won’t refund the money it lost after it fell victim to a purchase scam. Mr C, the director of N, represents it in its complaint. What happened In April 2022, N made two payments totalling £445 to a sel... (4 pages)View decision -
Decision Reference DRN-4347552
14 Sep 2023 Fluro Platform Limited UpheldInvestmentsDRN-4347552 The complaint Ms G complains that Lending Works Limited changed its terms and conditions which allowed it to vary her interest rates on her loans held on its peer-to-peer (“P2P”) crowdfunding platform in order to replenish its provision fund (“the Shield”). Ms G says she would ... (8 pages)View decision -
Decision Reference DRN-3304904
14 Sep 2023 Fluro Platform Limited UpheldInvestmentsDRN-3304904 The complaint Mrs G complains that Lending Works Limited changed its terms and conditions which allowed it to vary her interest rates on her loans held on its peer-to-peer (“P2P”) crowdfunding platform in order to replenish its provision fund (“the Shield”). Mrs G says she woul... (8 pages)View decision -
Decision Reference DRN-3304893
14 Sep 2023 Fluro Platform Limited UpheldInvestmentsDRN-3304893 The complaint Miss G complains that Lending Works Limited changed its terms and conditions which allowed it to vary her interest rates on her loans held on its peer-to-peer (“P2P”) crowdfunding platform in order to replenish its provision fund (“the Shield”). Miss G says she wo... (8 pages)View decision -
Decision Reference DRN-4321880
14 Sep 2023 Embark Services Limited UpheldPensions and AnnuitiesDRN-4321880 The complaint Mr T has complained that Embark Services Limited delayed the completion of a new lease agreement for the commercial property held in his self-invested personal pension. Mr T has claimed that he’s suffered a financial loss as a result. What happened Mr T holds a se... (4 pages)View decision -
Decision Reference DRN-4089029
14 Sep 2023 Leeds Building Society UpheldMortgagesDRN-4089029 The complaint Ms G complains that Leeds Building Society unfairly declined her porting application. She asks that it agrees to port her mortgage or pays compensation. What happened In mid-2022 Ms G applied to port her mortgage and LBS agreed. Her purchase fell through. Ms G fou... (3 pages)View decision -
Decision Reference DRN-4344783
14 Sep 2023 RBS Collective Investment Funds Limited UpheldInvestmentsDRN-4344783 The complaint Mr C complained about the service provided by RBS Collective Investment Funds Limited (RBSCIFL) which he said unfairly delayed a withdrawal from his matured child trust fund, resulting in investment loss. He didn’t feel the compensation offered by RBSCIFL reflecte... (5 pages)View decision -
Decision Reference DRN-4342371
14 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4342371 The complaint A limited company, which I’ll refer to as ‘P’, is unhappy with several aspects of the service it received from Barclays Bank UK PLC, including surrounding the defaulting of its accounts. P’s complaint is brought to this service by its director, whom I’ll refer to ... (6 pages)View decision -
Decision Reference DRN-4258703
14 Sep 2023 One Call Insurance Services Limited UpheldInsuranceDRN-4258703 The complaint Mr H complains about One Call Insurance Services Limited referring him to an accident management company when he called to claim on his car insurance policy. What happened Mr H was involved in an accident in his car with a third party, so he called the claims numb... (4 pages)View decision
