We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119790 results
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Decision Reference DRN-3906723
28 Jul 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3906723 The complaint Miss D complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2022, Miss D was looking for a property to rent and found one she was interested in listed on an online marketplace. She spoke to the es... (4 pages)View decision -
Decision Reference DRN-4267763
28 Jul 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4267763 The complaint Mr M says Chetwood Financial Limited, trading as BetterBorrow, irresponsibly lent to him. What happened Mr M took out a 60-month instalment loan for £5,000 on 31 January 2023. The monthly repayments were £172.78 and the total repayable was £10,367.06. Mr M says it... (3 pages)View decision -
Decision Reference DRN-4225474
28 Jul 2023 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4225474 The complaint Mr W complains that AvantCredit of UK, LLC lent to him irresponsibly. What happened Mr W took out two fixed sum loan agreements with AvantCredit. The first was in March 2016 and the second was in February 2018. Mr W says he couldn’t afford the credit. He says he ... (3 pages)View decision -
Decision Reference DRN-4271215
28 Jul 2023 West Bay Insurance Plc UpheldInsuranceDRN-4271215 The complaint Mr F and Miss R have complained about their motorhome insurer West Bay Insurance Plc as they feel it hasn’t settled their total loss claim fairly. West Bay is the underwriting insurer for this policy although, in this case, the policy it underwrites is branded in ... (4 pages)View decision -
Decision Reference DRN-4177290
28 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4177290 Complaint Ms R has complained about guarantor loans Everyday Lending Limited (trading as “George Banco”.com) provided to her. She says the loans were unaffordable. Background George Banco initially provided Ms R with a guarantor loan for £3,000.00 in January 2018. This loan had... (3 pages)View decision -
Decision Reference DRN-4260573
28 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4260573 Complaint Ms N has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background Everyday Loans initially provided Ms N with a loan for £2,... (3 pages)View decision -
Decision Reference DRN-4124271
27 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4124271 The complaint Mr and Mrs G complain about repair work done by Royal & Sun Alliance Insurance Limited (‘RSA’)’s contractors following a claim on their home insurance. Mr and Mrs G bought their policy through an insurance intermediary. For the avoidance of doubt, any referenc... (3 pages)View decision -
Decision Reference DRN-4040666
27 Jul 2023 The On-Line Partnership Limited UpheldPensions and AnnuitiesDRN-4040666 The complaint Mr A has appointed a law firm to represent him in this complaint. For ease of reading, I’ve referred to the representative’s comments as being Mr A’s. Mr A complains that an Appointed Representative of The On-Line Partnership Limited (“TOLP”) wrongly advised him i... (9 pages)View decision -
Decision Reference DRN-3866673
27 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3866673 The complaint Mr E complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (43 pages)View decision -
Decision Reference DRN-4270953
27 Jul 2023 Oodle Financial Services Limited UpheldConsumer CreditDRN-4270953 The complaint Mrs O complained that Oodle Financial Services Limited (“Oodle”) continued to send her arrears communication when they shouldn’t have. What happened Mrs O referred a complaint to us along with her representative. As the complainant is Mrs O, for ease, I have addre... (5 pages)View decision
