We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4239553
31 Jul 2023 Origen Financial Services Limited UpheldPensions and AnnuitiesDRN-4239553 The complaint Mrs L complains that Origen Financial Services Limited failed to provide her with advice, in a timely manner, about a proposed pension transfer. What happened Mrs L has been assisted in making her complaint, and in her dealings with Origen, by her husband. And Mrs... (8 pages)View decision -
Decision Reference DRN-4222652
31 Jul 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4222652 The complaint Company W complains that Lloyds Bank PLC (“Lloyds”) has failed to refund over £19,000 it lost to a scam. What happened One of W’s employees (“Ms P”) fell victim to a scam on 24 November 2021 when she ended up making 12 payments totalling nearly £60,000 from W’s co... (3 pages)View decision -
Decision Reference DRN-4275395
31 Jul 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-4275395 The complaint Mr H complains that a car he had acquired via a hire purchase agreement with MotoNovo Finance Limited wasn’t of satisfactory quality. What happened In April 2020 Mr H entered into a 49-month hire purchase agreement which was in the form of a personal contract purc... (4 pages)View decision -
Decision Reference DRN-4090492
31 Jul 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4090492 The complaint A company, which I’ll refer to as C, complains that Lloyds Bank PLC acted unfairly regarding the repayments due for the company’s Coronavirus Business Interruption Loan (CBIL) and that the bank wrongly defaulted the loan. What happened CBILs were part of a governm... (4 pages)View decision -
Decision Reference DRN-4130597
31 Jul 2023 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-4130597 The complaint Miss P has complained about her car insurance broker ATLANTA 1 INSURANCE SERVICES LIMITED (Atlanta) because of charges it made to her when she changed her mind about taking cover via it. What happened Miss P arranged cover via Atlanta on a Friday. But she changed ... (2 pages)View decision -
Decision Reference DRN-4257946
31 Jul 2023 QIC Europe Ltd UpheldInsuranceDRN-4257946 The complaint Mr M complains about QIC Europe Ltd and their decision to decline the claim he made on his home insurance policy for the loss of a necklace. Mr M also complains about the length of time the claim took to reach a conclusion. What happened Mr M held a home insurance... (4 pages)View decision -
Decision Reference DRN-4273004
31 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4273004 The complaint Mr L complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr L says he was contacted by a ... (41 pages)View decision -
Decision Reference DRN-4142758
31 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4142758 Complaint Mr N has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable. Background George Banco provided Mr N with a guarantor loan for £2,000.00 in January 2019. This loan had an APR of 6... (3 pages)View decision -
Decision Reference DRN-4218261
31 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4218261 Complaint Mr S has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable and so should never have been provided to him in the first place. Background George Banco provided Mr S with a guaran... (3 pages)View decision -
Decision Reference DRN-4240491
31 Jul 2023 American International Group UK Limited UpheldInsuranceDRN-4240491 The complaint Mr C is unhappy with how American International Group UK Limited (AIG) has handled his mobile insurance claim and for the poor service it has provided. Any reference to AIG includes all its agents. What happened Mr C has mobile phone insurance and AIG is the under... (3 pages)View decision
