We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4271679
28 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4271679 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Jack... (45 pages)View decision -
Decision Reference DRN-4271237
28 Jul 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4271237 The complaint A company, which I’ll refer to as “U”, complains that The Co-operative Bank Plc (“the Co-op”) made payments to one of U’s previous employees despite U cancelling the standing orders to that person. U’s director, Mr P, brings the complaint on the company’s behalf. ... (4 pages)View decision -
Decision Reference DRN-4186268
28 Jul 2023 American International Group UK Limited UpheldInsuranceDRN-4186268 The complaint The estate of Mrs A is unhappy with the settlement American International Group UK Limited made when she claimed on her Disabling Injuries Protection Plan. The estate is represented by Mr S. What happened Mrs A had an accident and claimed on her Disabling Injuries... (3 pages)View decision -
Decision Reference DRN-4242614
28 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4242614 The complaint A charity I’ll call L complains that Barclays Bank UK PLC (Barclays) closed its account in error, leading to the loss of sales. L is represented by Ms M. What happened Barclays undertook a Know Your Customer (KYC) review of L’s account in 2022. When it completed t... (2 pages)View decision -
Decision Reference DRN-4272456
28 Jul 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4272456 The complaint Mr H2 complained on behalf of his father Mr H1. It is said Prudential failed in the service they provided to Mr H1 (as the provider of his pension arrangement (a retirement account)). What happened Chronology In June 2021 a lasting power of attorney (LPA) was regi... (15 pages)View decision -
Decision Reference DRN-4163975
28 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4163975 The complaint Mr C complains about the settlement Admiral Insurance (Gibraltar) Limited offered him after he made a claim on his motor insurance policy. Mr C wants his car fully repaired and compensation for distress and inconvenience. What happened To summarise, in March 2022,... (4 pages)View decision -
Decision Reference DRN-4271529
28 Jul 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4271529 The complaint The trustees of a trust, which I will call Trust E, complain about the actions of National Westminster Bank Plc. They are represented by Mr S (who is himself one of the trustees). Mr S complains that NatWest’s processes are not fit for purpose in respect of trust ... (9 pages)View decision -
Decision Reference DRN-4271640
28 Jul 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4271640 The complaint The trustees of a trust, which I will call Trust L, complain about the actions of National Westminster Bank Plc. They are represented by Mr S (who is himself one of the trustees). Mr S complains that NatWest’s processes are not fit for purpose in respect of trust ... (10 pages)View decision -
Decision Reference DRN-4230812
28 Jul 2023 Chic-Kending Ltd UpheldPensions and AnnuitiesDRN-4230812 The complaint Mr N has complained about what he considers to have been unsuitable advice he received from Chic-Kending Ltd, trading as Bloomfield Wealth Management (BWM), in 2015 to consolidate and reinvest his pension plans. What happened In December 2015, BWM advised Mr N to ... (7 pages)View decision -
Decision Reference DRN-4271766
28 Jul 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4271766 The complaint The trustees of a trust, which I will call Trust A, complain about the actions of National Westminster Bank Plc. They are represented by Mr S (who is himself one of the trustees). Mr S complains that NatWest’s processes are not fit for purpose in respect of trust ... (9 pages)View decision
