We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
-
Decision Reference DRN-4202003
28 Jul 2023 Aviva Insurance Limited UpheldInsuranceDRN-4202003 The complaint Mrs N complains about delays and poor service by Aviva Insurance Limited when dealing with a claim on her motor insurance policy. What happened Mrs N made a claim on her policy after her car was damaged in an accident in November 2022. The policy was in her name, ... (2 pages)View decision -
Decision Reference DRN-4271505
28 Jul 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4271505 The complaint Mr G is unhappy that Clydesdale Bank Plc, trading as Virgin Money, wouldn’t allow him to make a withdrawal from his account. What happened Mr G instructed a withdrawal from his Virgin account as he wanted to take advantage of a better rate of interest offered by a... (2 pages)View decision -
Decision Reference DRN-4152047
28 Jul 2023 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4152047 The complaint Mr P complains about the advice True Potential Wealth Management LLP gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self- invested personal pension (‘SIPP’). He says the advice was unsuitable for him and belie... (12 pages)View decision -
Decision Reference DRN-3906723
28 Jul 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3906723 The complaint Miss D complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In August 2022, Miss D was looking for a property to rent and found one she was interested in listed on an online marketplace. She spoke to the es... (4 pages)View decision -
Decision Reference DRN-4267763
28 Jul 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4267763 The complaint Mr M says Chetwood Financial Limited, trading as BetterBorrow, irresponsibly lent to him. What happened Mr M took out a 60-month instalment loan for £5,000 on 31 January 2023. The monthly repayments were £172.78 and the total repayable was £10,367.06. Mr M says it... (3 pages)View decision -
Decision Reference DRN-4225474
28 Jul 2023 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4225474 The complaint Mr W complains that AvantCredit of UK, LLC lent to him irresponsibly. What happened Mr W took out two fixed sum loan agreements with AvantCredit. The first was in March 2016 and the second was in February 2018. Mr W says he couldn’t afford the credit. He says he ... (3 pages)View decision -
Decision Reference DRN-4271215
28 Jul 2023 West Bay Insurance Plc UpheldInsuranceDRN-4271215 The complaint Mr F and Miss R have complained about their motorhome insurer West Bay Insurance Plc as they feel it hasn’t settled their total loss claim fairly. West Bay is the underwriting insurer for this policy although, in this case, the policy it underwrites is branded in ... (4 pages)View decision -
Decision Reference DRN-4177290
28 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4177290 Complaint Ms R has complained about guarantor loans Everyday Lending Limited (trading as “George Banco”.com) provided to her. She says the loans were unaffordable. Background George Banco initially provided Ms R with a guarantor loan for £3,000.00 in January 2018. This loan had... (3 pages)View decision -
Decision Reference DRN-4260573
28 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4260573 Complaint Ms N has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background Everyday Loans initially provided Ms N with a loan for £2,... (3 pages)View decision -
Decision Reference DRN-4124271
27 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4124271 The complaint Mr and Mrs G complain about repair work done by Royal & Sun Alliance Insurance Limited (‘RSA’)’s contractors following a claim on their home insurance. Mr and Mrs G bought their policy through an insurance intermediary. For the avoidance of doubt, any referenc... (3 pages)View decision
