We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4266561
27 Jul 2023 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-4266561 The complaint Mr S complains that Somerset Bridge Insurance Services Limited trading as Go Skippy Insurance didn’t send him any correspondence in relation to his renewal, and auto renew as he expected and following an accident, he discovered he wasn’t insured. What happened Mr ... (4 pages)View decision -
Decision Reference DRN-4003441
27 Jul 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4003441 The complaint Ms M complains that she was mis-sold an investment in a bond issued by Basset & Gold Plc (“B&G Plc”). She believes she was misled about the risk associated with the bond and would like to be compensated for the loss in capital she suffered. What happened T... (12 pages)View decision -
Decision Reference DRN-4091228
27 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4091228 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In mid-2012, Mr B says he was approached ... (43 pages)View decision -
Decision Reference DRN-3534263
27 Jul 2023 KBFS Financial Limited UpheldPensions and AnnuitiesDRN-3534263 The complaint Mr W complains about the advice given by KBFS Financial Limited (‘KBFS’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes ... (11 pages)View decision -
Decision Reference DRN-3955122
27 Jul 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3955122 The complaint Mrs H complains that Lloyds Bank PLC (‘Lloyds’) have wrongly asked her to demonstrate that she does not hold citizenship of another country. She doesn’t believe she’s been treated fairly or reasonably in relation to this matter. Mrs H brings this complaint with th... (3 pages)View decision -
Decision Reference DRN-4228493
27 Jul 2023 Premium Plan Limited UpheldConsumer CreditDRN-4228493 The complaint Mrs S is complaining about Premium Plan Limited’s (PPL) decision to lend to her – she says the loan was unaffordable. She’s represented in the complaint by a claims management company (CMC). What happened In August 2017, Mrs S took out a hire purchase agreement wi... (4 pages)View decision -
Decision Reference DRN-4269285
27 Jul 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4269285 The complaint Mr and Mrs M complain that Great Lakes Insurance SE hasn’t paid a claim under their travel insurance policy. What happened Mr and Mrs M had an annual multi-trip travel insurance policy that covered them between 15 December 2021 and 14 December 2022. The insurer wa... (4 pages)View decision -
Decision Reference DRN-4121177
27 Jul 2023 Insurance Factory Ltd UpheldInsuranceDRN-4121177 The complaint M complains that Insurance Factory Ltd didn’t let it know its commercial vehicle insurance policy would be cancelled. What happened M purchased a commercial vehicle insurance policy, over the phone, through Insurance Factory who are a broker. However, during the s... (3 pages)View decision -
Decision Reference DRN-4235577
27 Jul 2023 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-4235577 The complaint Mr H complains about the delays caused by WPS ADVISORY Ltd when it was advising him about a transfer of his benefits out of a defined benefit occupational pension scheme. He says the delays caused him a financial loss. What happened Mr H’s complaint was considered... (5 pages)View decision -
Decision Reference DRN-4212774
27 Jul 2023 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4212774 The complaint Mr H, through his representative, complains that FUND OURSELVES LIMITED (Fund Ourselves) lent to him irresponsibly. What happened Using the Subject Access Request (SAR) records together with the business file records from Fund Ourselves, here is a table I have cre... (6 pages)View decision
