We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4269318
27 Jul 2023 ReAssure Life Limited UpheldPensions and AnnuitiesDRN-4269318 The complaint Ms F complains that ReAssure Life Limited took too long to arrange for her to encash her personal pension and its service was poor. Ms F believes she has lost out as a result. In dealing with ReAssure Ms F’s occasionally been helped by a financial adviser. But, fo... (6 pages)View decision -
Decision Reference DRN-4191090
27 Jul 2023 Wilmot Lynne & Co UpheldPensions and AnnuitiesDRN-4191090 The complaint Mr H complains about the advice given by Wilmot Lynne & Co (Wilmott) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial ... (8 pages)View decision -
Decision Reference DRN-4242504
27 Jul 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4242504 The complaint Mrs C complains that The Prudential Assurance Company Limited gave her husband (Mr C) unsuitable advice to take his pension benefits in the form of an annuity. She says this caused her to receive lower pension death benefits following her husband passing away. Wha... (7 pages)View decision -
Decision Reference DRN-4268607
27 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4268607 The complaint Mr and Mrs P complain about Royal & Sun Alliance Insurance Limited’s (RSA) poor communication and its decision to decline their claim for storm damage under their home buildings insurance policy. What happened In February 2022 Mr and Mrs P’s garden wall was bl... (5 pages)View decision -
Decision Reference DRN-4164229
27 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4164229 The complaint Mr Q has complained about how Admiral Insurance (Gibraltar) Limited (‘Admiral’) had dealt with a claim under a home insurance policy. References to Admiral include companies acting on its behalf. What happened Mr Q made a claim for an escape of water at his home. ... (2 pages)View decision -
Decision Reference DRN-4267961
27 Jul 2023 esure Insurance Limited UpheldInsuranceDRN-4267961 The complaint Miss P and Mr P complain about how esure Insurance Limited (esure) has handled two claims on their home insurance policy and about the service they got from esure. Although Miss P and Mr P are joint policyholders, Mr P has been dealing with the claims and with thi... (4 pages)View decision -
Decision Reference DRN-4258256
27 Jul 2023 Pensionhelp Limited UpheldPensions and AnnuitiesDRN-4258256 The complaint Mr W complains Pensionhelp Limited gave him poor service in relation to the transfer of the benefits from his defined contribution with defined benefit (‘DB’) underpin pension scheme into a self-invested personal pension (‘SIPP’). What happened Here, I’ll set out ... (8 pages)View decision -
Decision Reference DRN-3857512
27 Jul 2023 AJ Bell Securities Limited UpheldInvestmentsDRN-3857512 The complaint Mr F complains about the transfer of his holdings by AJ Bell Securities Limited, referred to “AJB” or “the business” from a third-party business referred to as “the transferor”. To put things right, Mr F would like some meaningful compensation, and be allowed to t... (6 pages)View decision -
Decision Reference DRN-4023696
27 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4023696 The complaint Mr B complains that HSBC UK Bank Plc unfairly recorded a default against him. What happened Mr C held a credit card with HSBC. In October 2020, a payment holiday was agreed for the credit card as Mr B’s circumstances had been affected by the COVID pandemic. It app... (3 pages)View decision -
Decision Reference DRN-4237033
27 Jul 2023 HDI Global Specialty SE UpheldInsuranceDRN-4237033 The complaint Mr B complains about how HDI Global Specialty SE (HDI) has handled his claim on his pet insurance policy. What happened Mr B bought a pet insurance policy for his dog that was underwritten by HDI in May 2022. In November 2022, Mr B’s dog needed veterinary treatmen... (3 pages)View decision
