We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4266365
26 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4266365 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr P says he was contacted by a ... (41 pages)View decision -
Decision Reference DRN-4267098
26 Jul 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4267098 The complaint Mr N complains about a sum Zopa Bank Limited (“Zopa”) is trying to seek the recovery of from him after it was agreed that he could reject a car he acquired under a hire purchase agreement (“agreement”) with it. What happened On 9 September 2022 Mr N entered into a... (4 pages)View decision -
Decision Reference DRN-4204890
26 Jul 2023 Chase de Vere Independent Financial Advisers limited UpheldPensions and AnnuitiesDRN-4204890 The complaint Mr B complains about the advice given by Chase de Vere Independent Financial Advisers limited (‘Chase de Vere’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan (‘PPP’). He says the advice was unsuitab... (7 pages)View decision -
Decision Reference DRN-4102214
26 Jul 2023 Vitality Health Limited UpheldInsuranceDRN-4102214 The complaint Mr F complains about Vitality Health Limited’s decision not to pay his private medical insurance claim. What happened Mr F holds private medical insurance cover with Vitality. In May 2022, he was admitted to a private hospital for treatment, and made a claim for t... (3 pages)View decision -
Decision Reference DRN-4002350
26 Jul 2023 Allianz Insurance Plc UpheldInsuranceDRN-4002350 The complaint Mr S complains Allianz Insurance Plc handled his subsidence claim poorly. Mr S has been represented for the complaint. For simplicity I’ve referred to the representative’s actions as being those of Mr S. I’ve done the same for Allianz’s agents and contractors. Wha... (3 pages)View decision -
Decision Reference DRN-3949285
26 Jul 2023 Assurant General Insurance Limited UpheldInsuranceDRN-3949285 The complaint Mr H complains about Assurant General Insurance Limited (Assurant) poor level of repair, following a claim under his gadget insurance policy. What happened Mr H held a gadget insurance policy with Assurant. His phone became damaged, and he made a claim. Assurant a... (3 pages)View decision -
Decision Reference DRN-4267804
26 Jul 2023 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4267804 The complaint Mr S complains as a director of S, a limited company, that eBay Commerce UK Ltd issued a refund to a buyer after she had raised a dispute. Mr S also raised concerns about some other issues when he brought S’s complaint to our service. However, these matters appear... (4 pages)View decision -
Decision Reference DRN-4254006
26 Jul 2023 Ageas Insurance Limited UpheldInsuranceDRN-4254006 The complaint Miss M has complained that her insurer Ageas Insurance Limited passed her details to a credit hire company (CHC) and failed to tell her she would need to pay a waiver excess when she made a claim under her car insurance policy. What happened Miss M called Ageas to... (4 pages)View decision -
Decision Reference DRN-3908897
26 Jul 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3908897 The complaint Mrs A complains that Starling Bank Limited (“Starling”) have failed to refund £1,350 she says she lost as part of a scam. What happened Mrs A visited a furniture shop (“R”) in February 2022. She paid a £300 deposit for a dining table on 4 March 2022, with the rema... (3 pages)View decision -
Decision Reference DRN-4263310
26 Jul 2023 Aspray Ltd UpheldInsuranceDRN-4263310 The complaint A club I’ll refer to as “E” complains about the workmanship undertaken by Aspray Ltd following a storm damage claim against its insurance policy. What happened The background to the complaint is known to both E and Aspray so I won’t repeat it here. In this decisio... (3 pages)View decision
