We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
-
Decision Reference DRN-3848448
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3848448 The complaint Mrs L complains she was mis-sold an investment she made in an IFISA bond issued by Basset & Gold Plc (“B&G Plc”). She says wasn’t told it was a high-risk investment and misled that her capital was safe. What happened The B&G Plc Bond Mrs L invested in ... (10 pages)View decision -
Decision Reference DRN-4281565
3 Aug 2023 Blemain Finance Limited UpheldMortgagesDRN-4281565 The complaint Mr and Mrs S’ complaint is about a secured loan they have with Blemain Finance Limited trading as Together. Mr and Mrs S complained to Blemain that they hadn’t been made aware earlier that their monthly payments wouldn’t clear the balance of the loan by the end of... (4 pages)View decision -
Decision Reference DRN-4208160
3 Aug 2023 CIGNA Life Insurance Company of Europe SA-NV UpheldInsuranceDRN-4208160 The complaint Mr G is unhappy with the delay he experienced with CIGNA Life Insurance Company of Europe SA-NV paying his claims. He’s also unhappy with the service he received during that time. What happened Mr G had private medical insurance with CIGNA. He first brought a comp... (3 pages)View decision -
Decision Reference DRN-3931254
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3931254 The complaint Mrs P complains she was mis-sold an investment she made in a bond issued by Basset & Gold Plc (“B&G Plc”). Mrs P says she was misled that the bond was protected – but has since lost her money as the bond issuer has gone into administration. What happened T... (9 pages)View decision -
Decision Reference DRN-3931232
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3931232 The complaint Mr P complains he was mis-sold an investment he made in a bond issued by Basset & Gold Plc (“B&G Plc”). Mr P says he was misled that the bond was protected – but has since lost his money as the bond issuer has gone into administration. What happened The B&... (9 pages)View decision -
Decision Reference DRN-3882262
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3882262 The complaint Miss D is unhappy that Revolut Ltd has refused to refund the money she lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In May 2... (2 pages)View decision -
Decision Reference DRN-4281134
2 Aug 2023 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4281134 The complaint Mr H complains that American Express Services Europe Limited (Amex) have provided him with poor customer service since he attempted to close his account. What happened Mr H attempted to close his account in July 2022. He received a cheque from them for £38.68, whi... (5 pages)View decision -
Decision Reference DRN-4279328
2 Aug 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4279328 The complaint Mrs P complains about Domestic & General Insurance Plc (DGI) and the replacement oven she was provided after making a claim on her appliance insurance policy. Mrs P has been represented by her daughter through much of the claim and complaint process. So, for e... (5 pages)View decision -
Decision Reference DRN-4088016
2 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4088016 The complaint Mr A complains that Lloyds Bank PLC mis-handled the management of his account details and personal data. There were several instances of fraud on the account and Mr A blames Lloyds for it. Mr A also complains that during the fraud investigation he ‘never felt supp... (5 pages)View decision -
Decision Reference DRN-3848328
2 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3848328 The complaint Mr L complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (38 pages)View decision
