We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4332923
7 Sep 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4332923 The complaint Ms H complains that Suffolk Life Pensions Limited caused delays when she was transferring her Self-Invested Personal Pension to a Qualifying Recognised Overseas Pension Scheme (QROPS). As a result of the delays Ms H says she will have to pay an additional social s... (5 pages)View decision -
Decision Reference DRN-4333558
7 Sep 2023 Suffolk Life Pensions Limited UpheldPensions and AnnuitiesDRN-4333558 The complaint Mr M complains that Suffolk Life Pensions Limited caused delays when he was transferring his Self-Invested Personal Pension to a Qualifying Recognised Overseas Pension Scheme (QROPS). As a result of the delays Mr M says he will have to pay an additional social sec... (5 pages)View decision -
Decision Reference DRN-4235513
7 Sep 2023 Quilter Wealth Ltd UpheldPensions and AnnuitiesDRN-4235513 The complaint Mr O complains that the investment recommended by Quilter Wealth Ltd (Quilter) did not match his attitude to risk and his pension has reduced in value as a result. Mr O also complains that he believed that the adviser would have maintained a “watching brief” over ... (6 pages)View decision -
Decision Reference DRN-4157101
7 Sep 2023 esure Insurance Limited UpheldInsuranceDRN-4157101 The complaint Mrs N complains about how esure Insurance Limited handled her claim on her motor insurance policy and the incorrect information she was given. She wants it to pay her the difference between her car’s market value and the outstanding finance payment. What happened... (2 pages)View decision -
Decision Reference DRN-4323981
7 Sep 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4323981 The complaint Mr P complains that Creation Consumer Finance Ltd (“Creation”) has treated him unfairly in relation to a loan he took out with it. What happened I set out below Mr P’s version of events and also Creation’s version of those same events Mr P’s version of events In F... (5 pages)View decision -
Decision Reference DRN-4337800
7 Sep 2023 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4337800 The complaint Mr R has complained to Scottish Friendly Assurance Society Limited about bonuses on his Flexible Income Annuity (FIA). He’s also unhappy with the service received since Scottish Friendly took over his plan from MGM. What happened The background to this complaint i... (7 pages)View decision -
Decision Reference DRN-4313967
7 Sep 2023 American International Group UK Limited UpheldInsuranceDRN-4313967 The complaint Mr M complains about American International Group UK Limited’s handling of claims made after he lost mobile phones. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mr M has an insurance polic... (3 pages)View decision -
Decision Reference DRN-4332594
7 Sep 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4332594 Complaint Mrs W is unhappy that Starling Bank Limited hasn’t reimbursed her after she fell victim to a scam. Background In November 2022, Mrs W was contacted on a social messaging app from a number she didn’t know. The sender of that message claimed to be one of Mrs W’s childre... (3 pages)View decision -
Decision Reference DRN-4334974
7 Sep 2023 Yorkshire Building Society UpheldBanking and PaymentsDRN-4334974 The complaint Mr B complains that Yorkshire Building Society (YBS) have provided him with poor customer service regarding a matured fixed rate bond. What happened Mr B says YBS staff have been unclear and unhelpful. He had a fixed rate bond which matured, and he says he wasn’t ... (3 pages)View decision -
Decision Reference DRN-4082276
7 Sep 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4082276 The complaint Mr B complains that Aviva Life & Pensions UK Limited treated him unfairly by moving the value of his pension into a Deposit Fund when he reached the policy’s normal retirement date (NRD). He says that, because Aviva didn’t make him aware of that fact, it cost ... (6 pages)View decision
