We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4279012
2 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4279012 The complaint Ms O complains that Admiral Insurance (Gibraltar) Limited should meet her claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle, first registered in 2009. One of its features was keyless entr... (4 pages)View decision -
Decision Reference DRN-4212741
2 Aug 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4212741 The complaint Mr and Mrs Y complain that Great Lakes Insurance SE has turned down a claim they made on a travel insurance policy. What happened The background to this complaint is well-known to both parties, so I’ve simply set out a summary of what I think are the key events. M... (3 pages)View decision -
Decision Reference DRN-4222577
2 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4222577 The complaint Q, a limited company complains U K Insurance Limited voided its Tradesman’s Insurance policy and didn’t pay a claim it made on it. Q is represented by its director, Mr E. What happened In January 2022 Mr E made a claim on Q’s policy following a theft of tools. As ... (2 pages)View decision -
Decision Reference DRN-4090877
2 Aug 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4090877 The complaint Mr L complains that National Westminster Bank Plc blocked and closed his account. He would like them to correct his credit file and reopen the account. What happened Mr L had accounts with NatWest. NatWest following a review decided to close Mr L’s account. They w... (3 pages)View decision -
Decision Reference DRN-4267428
2 Aug 2023 The Baxendale Insurance Company dac UpheldInsuranceDRN-4267428 The complaint Ms M complains about how The Baxendale Insurance Company DAC has handled her claim under her Transit and Storage Insurance policy. What happened In late 2021 Ms M arranged for her goods to be stored and then transported as she’d moved abroad. She said she paid for... (9 pages)View decision -
Decision Reference DRN-4276393
2 Aug 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4276393 The complaint Mr B complains that Inter Partner Assistance SA (IPA) declined this travel medical insurance claim. My references to IPA include its agents. What happened On 4 June 2021 Mr B took out a single trip travel insurance policy which he extended through an online sales ... (4 pages)View decision -
Decision Reference DRN-4275245
2 Aug 2023 Zurich Insurance PLC UpheldInsuranceDRN-4275245 The complaint Mr W has complained about the premiums charged by Zurich Insurance PLC (Zurich) for a home insurance policy. What happened Several years ago, Mr W took out a home insurance policy through an insurance intermediary. When the policy renewed in May 2022, the premium ... (3 pages)View decision -
Decision Reference DRN-4279644
2 Aug 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4279644 The complaint Mr C complains Hastings Insurance Services Limited, trading as Hastings Direct, (Hastings) sold him a motorbike insurance policy with terms which didn’t reflect what he’d bought. What happened In October 2022, Mr C took out a motorbike insurance policy with Hastin... (2 pages)View decision -
Decision Reference DRN-4007247
2 Aug 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4007247 The complaint Ms I complains about the acts of Mr Y. She says he gave her unsuitable advice to put some money she had into a self-invested personal pension (SIPP) to be able to invest through a discretionary fund manager (DFM) – SVS Securities PLC (SVS). She says Pi Financial L... (11 pages)View decision -
Decision Reference DRN-3777181
2 Aug 2023 ITI Capital Limited UpheldInvestmentsDRN-3777181 The complaint Mr G has complained about the poor service he received from ITI Capital Limited (‘ITI’). He wants to know what dividends were received on his account, and when, what charges have been incurred, plus the whereabouts of the £2,000 it is still holding. He would also ... (5 pages)View decision
