We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
-
Decision Reference DRN-4192430
12 Sep 2023 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-4192430 The complaint Mr K complains about the way Aviva Life & Pensions UK Limited has offered to settle an incapacity claim he made on a group income protection insurance policy. Mr K is represented by Mr B. What happened The background to this complaint is well-known to both par... (5 pages)View decision -
Decision Reference DRN-4108451
12 Sep 2023 I Go 4 Ltd. UpheldInsuranceDRN-4108451 The complaint Mr T and Mrs T complain that they were overcharged following the cancellation of their motor insurance policy administered by I Go 4 Ltd. Reference to IGO4 includes its agents. What happened Mr T held a telematics motor insurance policy administered by IGO4 and un... (2 pages)View decision -
Decision Reference DRN-4345072
12 Sep 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4345072 The complaint Mr C and Mrs C have complained that Lloyds Bank General Insurance Limited (Lloyds) unfairly declined a claim under a home insurance policy. What happened Mr C and Mrs C contacted Lloyds to make a claim for an escape of water in their home. When they contacted Lloy... (2 pages)View decision -
Decision Reference DRN-4305640
12 Sep 2023 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4305640 The complaint Mrs R complains about the way Scottish Equitable Plc trading as Aegon apportioned the death benefits from her late husband’s workplace pension. What happened Mr R had a workplace self-invested personal pension (“SIPP”) with Scottish Equitable Plc trading as Aegon ... (4 pages)View decision -
Decision Reference DRN-4328733
12 Sep 2023 Gresham Insurance Company Limited UpheldInsuranceDRN-4328733 The complaint Miss G complains about Gresham Insurance Company Limited declining a claim she made on her buildings insurance policy. Gresham are the underwriters (insurers) of this policy. Part of this complaint concerns the actions of their appointed agents. As Gresham have ac... (3 pages)View decision -
Decision Reference DRN-4053126
12 Sep 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4053126 The complaint Ms M, who is represented by a third party, has complained that Everyday Lending Limited, trading as “George Banco.com (‘George Banco’) unfairly accepted her as a guarantor on a guarantor loan without carrying out sufficient checks. What happened Ms M became the g... (3 pages)View decision -
Decision Reference DRN-4344960
12 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4344960 The complaint Mr S complains that HSBC UK Bank Plc (“HSBC”) refuses to refund his losses after he fell victim to a scam. What happened Mr S has explained that in September 2021, he was persuaded to make a number of payments from his HSBC account for what he subsequently realise... (6 pages)View decision -
Decision Reference DRN-4334346
12 Sep 2023 QIC Europe Ltd UpheldInsuranceDRN-4334346 The complaint Mr K complains about QIC Europe Ltd.’s (QIC) handling of a claim settlement on his home insurance policy for damage caused by an escape of water. What happened The background of this complaint is well known to both parties, so I’ve summarised the key points: The ... (2 pages)View decision -
Decision Reference DRN-4344971
12 Sep 2023 Azzurro Associates Limited UpheldConsumer CreditDRN-4344971 The complaint Mr P complains Azzurro Associates Limited: Didn’t tell him they’d taken over his debt Sent him a letter addressed incorrectly with incorrect information in it Incorrectly registered a default his account - and didn’t send the default correspondence by email In... (9 pages)View decision -
Decision Reference DRN-4185565
12 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4185565 The complaint Mr P has complained about Admiral Insurance (Gibraltar) Limited’s failure to pay anything for the personal effects left in his car after it was written off and disposed of by them following a claim under his motor insurance policy. What happened The details of thi... (2 pages)View decision