We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4279709
4 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4279709 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around late 2012, Mr P says he was ... (43 pages)View decision -
Decision Reference DRN-4253052
4 Aug 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4253052 The complaint Mr and Mrs A complain that Accredited Insurance (Europe) Ltd declined their claim on their home insurance policy. What happened Mr and Mrs A had home insurance that was underwritten by Accredited. In November 2022 they made a claim after a routine check of their s... (2 pages)View decision -
Decision Reference DRN-4258457
4 Aug 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4258457 The complaint Mrs P complains that St. James's Place Wealth Management Plc (SJP) made changes to the funds invested within her Personal Pension Plan (PPP) which were unsuitable as they did not reflect her attitude to risk (ATR). And as a result, she has suffered a financia... (7 pages)View decision -
Decision Reference DRN-4269960
4 Aug 2023 Covea Insurance plc UpheldInsuranceDRN-4269960 The complaint Miss D has complained about the delay and poor service she received from Covea Insurance plc when she made a claim under home insurance policy. What happened In July 2020 Miss D unfortunately had to make a claim under her home insurance policy due to fire damage f... (2 pages)View decision -
Decision Reference DRN-4280980
4 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4280980 The complaint X and Mr M complain that HSBC UK Bank Plc (HSBC) is refusing to refund X and Mr M the amount Mr M lost as the result of a scam. What happened In summary Mr M found an advertisement online whereby a celebrity was endorsing the services of a business called Interabr... (5 pages)View decision -
Decision Reference DRN-4231098
4 Aug 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4231098 The complaint Mr M complains that Creation Financial Services Limited closed his account, which meant he missed out on rewards points and a hotel voucher. He’d like compensation and to be awarded the voucher. What happened Mr M had a credit card account with Creation. The accou... (2 pages)View decision -
Decision Reference DRN-4210526
4 Aug 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-4210526 The complaint Mr W complains, through a representative, about the advice he received in 1999 from Zurich Assurance Ltd (trading as Allied Dunbar Assurance) to start a Free-Standing Additional Voluntary Contributions (FSAVC) plan. Although Mr W is represented in this complaint, ... (5 pages)View decision -
Decision Reference DRN-4251873
4 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4251873 The complaint Mr H has complained about Admiral Insurance (Gibraltar) Limited. He isn’t happy about the way it valued his car after a claim under his motor insurance policy. What happened Mr H made a claim under his car insurance policy and his car was deemed a total loss. And ... (2 pages)View decision -
Decision Reference DRN-4279144
4 Aug 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4279144 The complaint Mrs M complains that Creation Consumer Finance Ltd demanded an outstanding balance on her loan account after she believed it had been settled in 2019. What happened In December 2019, Mrs M requested an early settlement figure on her loan with Creation. Mrs M paid ... (3 pages)View decision -
Decision Reference DRN-4139615
4 Aug 2023 Intelligent Financial Advice Limited UpheldPensions and AnnuitiesDRN-4139615 The complaint Mr P complains, via a professional representative, about the advice given by Intelligent Financial Advice Limited (‘IFAL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable... (10 pages)View decision
