We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4268803
3 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4268803 The complaint Mr and Mrs L are unhappy with how Admiral Insurance (Gibraltar) Limited handled a claim they made on their travel insurance policy. What happened Mr and Mrs L were in the USA in October 2022 and Mrs L became unwell. They contacted Admiral for assistance and didn’t... (3 pages)View decision -
Decision Reference DRN-3848331
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3848331 The complaint Mrs S complains she was mis-sold an investment she made in two bonds issued by Basset & Gold Plc (“B&G plc”). She says she was led to believe that all funds were fully secured and security backed, but now knows that was not the case. She would like to be c... (11 pages)View decision -
Decision Reference DRN-4061998
3 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4061998 The complaint Ms F complains that U K Insurance Limited (“UKI”) mishandled a claim on her motor insurance policy. What happened Ms F had a hatchback car. For the year from 24 October 2021, she had the car insured on a comprehensive policy. UKI was the insurer responsible for de... (3 pages)View decision -
Decision Reference DRN-3854799
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3854799 The complaint Ms R complains she was mis-sold an investment she made in two bonds issued by Basset & Gold Plc (“B&G plc”). She says she was led to believe that her investments were protected by the Financial Services Compensation Scheme (“FSCS), but now knows that was n... (11 pages)View decision -
Decision Reference DRN-3854782
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3854782 The complaint Mrs H complains she was mis-sold an investment she made in a bond issued by Basset & Gold Plc (“B&G plc”). She says she was led to believe that all funds were fully secured and security backed, but now knows that was not the case. She would like to be comp... (11 pages)View decision -
Decision Reference DRN-4281280
3 Aug 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4281280 The complaint Mr and Mrs T complain that they were wrongly advised by HSBC about the information required to receive a transfer of money in dollars. As a result the transfer was sent back and, when received again, at a lower exchange rate. They further complain that HSBC failed... (3 pages)View decision -
Decision Reference DRN-4279077
3 Aug 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4279077 The complaint Mr K complains that American Express Services Europe Limited (AESEL) delayed the refund of an overpayment he’d made to his credit card account. What happened I issued my provisional decision on this complaint recently. An extract from that provisional decision is ... (2 pages)View decision -
Decision Reference DRN-4202988
3 Aug 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4202988 The complaint Mr G complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans which he couldn’t afford. What happened Mr G was granted five loans by MoneyBoat, I’ve outlined his borrowing history below. loan number loan amount ag... (4 pages)View decision -
Decision Reference DRN-3818322
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818322 The complaint Mr M complains he was mis-sold an investment he made in a bond issued by Basset & Gold Plc (“B&G plc”). He says he was led to believe that all funds were fully secured and security backed, but now knows that was not the case. He would like to be compensate... (11 pages)View decision -
Decision Reference DRN-4279623
3 Aug 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4279623 The complaint Mr S complains that when ReAssure Limited transferred his pension to a SIPP with Interactive Investor the value of the transfer was less than he expected and it took longer than it should have. Mr S wants ReAssure to provide full details of the transfer and an exp... (7 pages)View decision
