We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-4198983
3 Aug 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4198983 The complaint Mrs K is unhappy Starling Bank Limited (“Starling”) incorrectly said that the contents of an online chat would not be viewable by a joint account holder. Mrs K has said that this caused a disagreement between her and the other account holder. What happened The det... (2 pages)View decision -
Decision Reference DRN-4281778
3 Aug 2023 Equiniti Financial Services Limited UpheldInvestmentsDRN-4281778 The complaint Ms K complained that Equiniti Financial Services Limited (‘Equiniti’) unreasonably refused to send her share sale proceeds by electronic fund transfer (‘eft’) when she was unable to bank the cheque it issued her. To put things right, Ms K wants Equiniti to cancel ... (5 pages)View decision -
Decision Reference DRN-4281927
3 Aug 2023 British Gas Insurance Limited UpheldInsuranceDRN-4281927 The complaint Mr A complains about British Gas Insurance Limited’s handling of a claim he made under his home emergency insurance policy. What happened In mid-2022 Mr A raised a complaint with British Gas about a delay in fixing an issue with his home electrics. He said he’d be... (3 pages)View decision -
Decision Reference DRN-4164380
3 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4164380 The complaint Miss M and Mr M have complained that Aviva Insurance Limited (Aviva) unfairly declined a claim for storm damage under their home insurance policy. What happened Miss M and Mr M contacted Aviva to make a claim when a garden wall fell in their garden following a sto... (3 pages)View decision -
Decision Reference DRN-4277588
3 Aug 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4277588 The complaint Mr D complains about the fall in value of his Scottish Widows Limited (SW) pension fund. He’s also unhappy that he wasn’t able to access his account online, with the amount of time he had to wait to speak to SW and with the charges applied to his pension. What hap... (4 pages)View decision -
Decision Reference DRN-4281631
3 Aug 2023 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4281631 The complaint Mr O complains about the quality of a car that was supplied to him under a conditional sale agreement with Hyundai Capital UK Ltd, trading as Kia Finance. What happened In August 2022 Mr O signed a conditional sale agreement with Kia Finance for a new car. He says... (6 pages)View decision -
Decision Reference DRN-3470022
3 Aug 2023 Makemson & Company Limited UpheldPensions and AnnuitiesDRN-3470022 The complaint Mr M complains about the advice given by Makemson & Company Limited (Makemson) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a ... (11 pages)View decision -
Decision Reference DRN-4281015
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4281015 The complaint Mrs S complains she was mis-sold an investment she made in a bond issued by Basset & Gold Plc (“B&G Plc”). Mrs S says she was misled about the risk associated with the bond – that she was told it was a secure and safe way to achieve high returns but has si... (9 pages)View decision -
Decision Reference DRN-4281577
3 Aug 2023 My Finance Club Limited UpheldConsumer CreditDRN-4281577 The complaint Mr C complains that My Finance Club Limited (“MFC”) gave him loans which he couldn’t afford to repay. What happened Mr C was advanced a total of eight loans from MFC and I’ve outlined a summary of his borrowing below. loan number loan amount agreement date repayme... (5 pages)View decision -
Decision Reference DRN-4063147
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4063147 The complaint Mr O complained about the problems he had in contacting Revolut Ltd when there were fraudulent transactions on his account. He was also unhappy because Revolut took a long time to resolve his complaint. What happened On 18 August 2022, M... (3 pages)View decision
