We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4228467
15 Aug 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4228467 The complaint Mr J and Ms W are unhappy with the service they received from Great Lakes Insurance SE when they claimed on their travel insurance policy. What happened Mr J and Ms W were on a skiing holiday when Ms W sustained injuries on the ski slope. They are unhappy with the... (3 pages)View decision -
Decision Reference DRN-4278882
15 Aug 2023 Assurant General Insurance Limited UpheldInsuranceDRN-4278882 The complaint Mr P complains that after accepting a claim on his mobile phone insurance policy Assurant General Insurance Limited trading as Vodafone Care agreed to provide a replacement phone but the package he received did not contain a phone and it would not send a replaceme... (3 pages)View decision -
Decision Reference DRN-4196908
15 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4196908 Complaint Mr W has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loan was unaffordable and shouldn’t have been provided to him in the first place. Background George Banco provided Mr W with a guarantor lo... (3 pages)View decision -
Decision Reference DRN-4220059
15 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4220059 Complaint Miss H has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G initially provided Miss H with an initial loan for £570 in February 2019. The loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount r... (4 pages)View decision -
Decision Reference DRN-4253364
15 Aug 2023 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-4253364 The complaint Mrs F complains about the amounts paid by Ocaso SA, Compania de Seguros y Reaseguros in settlement of a claim on her home contents insurance policy. What happened Mrs F’s home was flooded in June 2020 and the flooding caused extensive damage. She made a claim on h... (3 pages)View decision -
Decision Reference DRN-4298913
14 Aug 2023 Ageas Insurance Limited UpheldInsuranceDRN-4298913 The complaint Mr R complains that Ageas Insurance Limited (“Ageas”) has offered to settle based on the floor of one room only, following a leak. He wants Ageas to pay for the sanding and revarnishing of the entire wooden floor surface. What happened Mr R purchased home and cont... (3 pages)View decision -
Decision Reference DRN-4298466
14 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4298466 The complaint A limited company, which I’ll refer to as ‘V’, is unhappy with several aspects of the service it received from Lloyds Bank PLC. V’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr B’. What happened To briefly summarise: In March 202... (6 pages)View decision -
Decision Reference DRN-4297845
14 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4297845 Complaint Mr S has complained about a personal loan Loans 2 Go Limited (“L2G”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background L2G provided Mr S with a loan for £2,000.00 in May 2021. This loan had an APR of 277.9% a... (3 pages)View decision -
Decision Reference DRN-4299671
14 Aug 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4299671 The complaint Mrs R has complained that National Westminster Bank Plc took too long to release the funds from her savings accounts when it decided to end its banking relationship with her. What happened Nat West wrote to Mrs R in May 2022 giving her notice that it was going to ... (2 pages)View decision -
Decision Reference DRN-4105432
14 Aug 2023 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-4105432 The complaint Mrs C and Mr C have complained that they were given incorrect information by The Royal London Mutual Insurance Society Limited which disadvantaged them financially. What happened The details of this complaint are well known to both parties. In summary Royal London... (2 pages)View decision
