We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4292468
14 Aug 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4292468 The complaint Mr E complains that PrePay Technologies Limited closed his business bank account without notice and withheld his funds. What happened Mr E had an account with one of PrePay’s agents. For ease, within my decision, I’ll only to refer to PrePay. On 13 October 2021 Pr... (3 pages)View decision -
Decision Reference DRN-4294972
14 Aug 2023 HL Partnership Limited UpheldMortgagesDRN-4294972 The complaint Mr L and Miss T complain that they were wrongly advised by a broker working for HL Partnership Limited to obtain a mortgage offer which would expire before their property purchase was due to complete, and which the lender wouldn’t then extend. What happened Mr L a... (5 pages)View decision -
Decision Reference DRN-3941793
14 Aug 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3941793 The complaint Ms M complains about the acts of Mr Y. She says he gave her unsuitable advice to switch two of her pensions to a self-invested personal pension (SIPP) to be able to invest through a discretionary fund manager (DFM) – SVS Securities PLC (SVS). She says Pi Financial... (12 pages)View decision -
Decision Reference DRN-4214796
14 Aug 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4214796 The complaint Mr A and Mrs X’s complaint is about a claim they made on their Royal & Sun Alliance Insurance Limited (RSA) legal expenses insurance policy. All references to RSA include their claims handlers. What happened Mr A and Mrs X made a claim on their RSA legal expen... (4 pages)View decision -
Decision Reference DRN-4213303
14 Aug 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4213303 The complaint Mr A and Miss G complained to us about Great Lakes Insurance SE’s delay in dealing with their travel insurance claims. They later raised their disagreement to Great Lakes’ settlement of their claims and further service issues. My references to Great Lakes include ... (9 pages)View decision -
Decision Reference DRN-4252598
14 Aug 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4252598 The complaint Miss R complains that Barclays Bank UK PLC has been sharing information about her mortgage, via email, text message and calls, with her ex-partner. Miss R said that was a breach of data protection rules. What happened Miss R said she’d formerly had a Barclays mort... (4 pages)View decision -
Decision Reference DRN-4252772
14 Aug 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-4252772 The complaint Mrs G, through her representatives, complains that she was mis-sold a Free Standing Additional Voluntary Contribution plan (FSAVC) by Allied Dunbar. Zurich Assurance Ltd (Zurich) is responsible for this advice and I will be referring to Zurich throughout this deci... (4 pages)View decision -
Decision Reference DRN-4293961
14 Aug 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4293961 The complaint Miss T complains about Red Sands Insurance Company (Europe) Limited (Red Sands) declining a claim under her pet insurance policy for treatment of her dog. References to Red Sands include their agents who administer the policy. What happened Miss T had a pet insura... (7 pages)View decision -
Decision Reference DRN-4098662
14 Aug 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4098662 The complaint Miss A complains about a car she acquired under a conditional sale agreement financed by Moneybarn No. 1 Limited. What happened In May 2022 Miss A acquired a used car with finance provided by Moneybarn. The car was about seven years old, and its cash price was £17... (5 pages)View decision -
Decision Reference DRN-4294458
14 Aug 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4294458 The complaint Mrs C is unhappy with how Aviva Life & Pensions UK Limited processed the transfer of her pension to another pension provider. The transfer value paid wasn’t based on its value at the date of transfer, it was based on an earlier date when its value was lower. M... (6 pages)View decision
