We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4296731
11 Aug 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4296731 The complaint Mrs S complains that after making and correcting an incorrect drawdown payment from her two personal pension plans, ReAssure Limited (ReAssure) failed to correct the information shown on her online portal and annual statements. She says that ReAssure still hasn’t ... (8 pages)View decision -
Decision Reference DRN-4253410
11 Aug 2023 Lifestyle (Glamorgan) Limited UpheldPensions and AnnuitiesDRN-4253410 The complaint Mr C complains that he was given unsuitable advice by Lifestyle (Glamorgan) Limited (‘Lifestyle’) to transfer deferred benefits from his Defined Benefit (‘DB’) pension with British Steel (‘BSPS’) to a personal pension. What happened In March 2016, Tata Steel UK Lt... (11 pages)View decision -
Decision Reference DRN-4196016
11 Aug 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4196016 The complaint Mr J complains about the delays caused by Royal & Sun Alliance Insurance Limited (RSA) when he claimed under his home emergency policy for his leaking boiler. What happened In summary, Mr J’s boiler started leaking so he raised a claim under his home emergency... (3 pages)View decision -
Decision Reference DRN-4296162
11 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4296162 The complaint Ms A complains that Barclays Bank UK PLC (“Barclays”) failed to properly administer her account which resulted in a loss of funds. What happened Ms A made two payments from her account which weren’t immediately processed by either the merchant or Barclays. A third... (3 pages)View decision -
Decision Reference DRN-4296583
11 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4296583 The complaint Mr P complains about the way Bank of Scotland plc trading as Halifax dealt with him in respect of his request for assistance with a dispute he had with a third party holiday provider he paid using his Halifax debit card. What happened I recently issued a provision... (4 pages)View decision -
Decision Reference DRN-4250372
11 Aug 2023 Legal and General Assurance Society Limited UpheldInsuranceDRN-4250372 The complaint Mr T complains that Legal and General Assurance Society Limited (L&G) has terminated benefit for an incapacity claim he made on a personal income protection insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve... (5 pages)View decision -
Decision Reference DRN-4211611
11 Aug 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4211611 The complaint Mr F is unhappy with how Fairmead Insurance Limited progressed his legal expenses insurance claim from January 2022 (following a previous complaint to our service). What happened Mr F has a claim for professional negligence against a solicitor’s firm who previousl... (2 pages)View decision -
Decision Reference DRN-4284074
11 Aug 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4284074 The complaint Mrs W is unhappy with how Aviva Life & Pensions UK Limited processed the transfer of her pension to another pension provider. The transfer value paid wasn’t based on its value at the date of transfer, it was based on an earlier date when its value was lower. M... (6 pages)View decision -
Decision Reference DRN-4128043
11 Aug 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4128043 The complaint Mr T complains about the administration of his loan and credit card accounts that he holds with Madison CF UK Limited trading as 118 118 Money. What happened Mr T entered into a loan agreement for £2,000 with Madison CF UK Limited, trading as 118 118 Money (“118 1... (3 pages)View decision -
Decision Reference DRN-4269077
11 Aug 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4269077 The complaint Mr G complains that Creation Financial Services Limited closed his account without expanation and didn’t credit his rewad points. He’d like his benefits credited and compensation for the impact. What happened Mr G had a rewards club credt card account with Creatio... (2 pages)View decision
