We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-4170519
8 Aug 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4170519 The complaint Miss M complains that she has suffered stress and anxiety as a result of her dealings with Scottish Widows Limited (Scottish Widows) in relation to her request to withdraw a tax-free lump sum. What happened In February 2023, Miss M contacted Scottish Widows by tel... (4 pages)View decision -
Decision Reference DRN-4275673
8 Aug 2023 Wakam UpheldInsuranceDRN-4275673 The complaint Mr A complains about how Wakam has dealt with his claim on his commercial motor insurance policy. What happened Mr A is a taxi driver and had an insurance policy for his vehicle that was underwritten by Wakam. In August 2021 he made a claim after a third party cra... (3 pages)View decision -
Decision Reference DRN-4282845
8 Aug 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4282845 The complaint Ms L complains that she is unable to use her NewDay Ltd trading as John Lewis Partnership Card account due to verification problems. What happened Ms L says she is unable to register her NewDay account card as she doesn’t have a mobile telephone due to signal prob... (2 pages)View decision -
Decision Reference DRN-4276641
8 Aug 2023 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-4276641 The complaint Mr S says Phoenix Life Limited (Phoenix) is responsible for the failure to pay his annuity over a period of nearly a year. After he first raised the problem with the firm it assured him matters would be resolved, but this didn’t happen. He says this caused him con... (5 pages)View decision -
Decision Reference DRN-4288784
8 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4288784 Complaint Miss S has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says she’s struggled to repay the loan as it was unaffordable from the outset. In Miss S’ view, L2G should have realised this at the time it provided the funds to her and it therefore i... (3 pages)View decision -
Decision Reference DRN-4232939
8 Aug 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4232939 The complaint Mr L complains Creation Financial Services Limited closed his account. He would like his free night voucher and compensation. What happened The facts which led to Mr L bringing this complaint to our service are well known to both parties, so I am not repeating the... (2 pages)View decision -
Decision Reference DRN-4285654
8 Aug 2023 Quickly Finance Limited UpheldClaims ManagementDRN-4285654 The complaint Mr F complains that Quickly Finance Ltd trading as Fast Track Reclaim (FTR) has unfairly asked him to pay their fee for successful mis-sold payment protection insurance (PPI) claims What happened In August 2019 before the Financial Conduct Authority’s (FCA) deadli... (4 pages)View decision -
Decision Reference DRN-4056023
8 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4056023 The complaint Miss C complains that Wise Payments Limited (‘Wise’) decided not to refund her after she was the victim of a scam. What happened Miss C says her friend introduced her to an employment/investment opportunity with a company I’ll call M. It involved completing tasks ... (4 pages)View decision -
Decision Reference DRN-4288911
8 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4288911 The complaint Miss S has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft and increasing her limit to something she couldn’t afford. She says the fees and charges applied to her account made her financial position worse. What happe... (3 pages)View decision -
Decision Reference DRN-4282120
8 Aug 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4282120 The complaint Mrs H complains about how Santander UK Plc dealt with her Individual Savings Account. What happened Mrs H says she attended a Santander branch on 20 September 2022 to transfer her two existing Individual Savings Accounts (ISA) to it. She says the account was a one... (2 pages)View decision
