We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
-
Decision Reference DRN-3864786
8 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3864786 The complaint Mr K complains Advantage Insurance Company Limited, trading as Hastings Direct, wrote to him part of the way through his insurance policy year asking him to make a further payment. What happened In September 2021, Mr K made a claim on his motor insurance policy wi... (3 pages)View decision -
Decision Reference DRN-4164691
8 Aug 2023 AWP P&C SA UpheldInsuranceDRN-4164691 The complaint Mr I complains AWP P&C SA unfairly declined his motor warranty claim. What happened AWP declined a claim made against Mr I’s motor warranty. It said he hadn’t shown his vehicle had met his policy’s service conditions. He complained but AWP didn’t change its po... (2 pages)View decision -
Decision Reference DRN-4287941
7 Aug 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4287941 The complaint Mr S is unhappy that Clydesdale Bank Plc, trading as Virgin Money, transferred the contents of his ISA to another provider without his knowledge or permission. What happened To briefly summarise: Mr S instructed an ISA transfer from Virgin to another provider (“th... (4 pages)View decision -
Decision Reference DRN-4209680
7 Aug 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4209680 The complaint Ms I complains about a car she acquired under a hire purchase agreement financed by Startline Motor Finance Limited. What happened On 25 May 2022 Ms I entered into a hire purchase agreement with Startline for a used car. The car was five and a half years old and t... (3 pages)View decision -
Decision Reference DRN-4098932
7 Aug 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4098932 The complaint Miss C complains about the quality of a car she has been financing through an agreement with BMW Financial Services (GB) Limited, who I’ll call BMWFS. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In... (3 pages)View decision -
Decision Reference DRN-4287616
7 Aug 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4287616 The complaint Mr S complains that a car he acquired with credit from Startline Motor Finance Limited wasn’t of satisfactory quality. What happened Mr S entered into a credit agreement with Startline on 3 March 2022 to acquire a used car. The credit was granted under a hire purc... (5 pages)View decision -
Decision Reference DRN-3624125
7 Aug 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3624125 The complaint Mr J’s complaint is about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. The crux of Mr J’s complaint is that he believe... (14 pages)View decision -
Decision Reference DRN-4282596
7 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4282596 The complaint Mr K has complained about his car insurer U K Insurance Limited (UKI) regarding the settlement it has paid for his replacement windscreen. What happened Mr K has a policy with UKI which includes cover for repairing/replacing his windscreen. It was damaged in Decem... (2 pages)View decision -
Decision Reference DRN-4285646
7 Aug 2023 Citibank UK Limited UpheldBanking and PaymentsDRN-4285646 The complaint Mrs T and Mr T complain to Citibank UK Limited about the way it handled a dispute they raised with it. What happened Mrs T and Mr T bought a large order of windows and electric roller blinds and used their Citibank debit card to place a deposit. In summary, Mrs T ... (5 pages)View decision -
Decision Reference DRN-4287283
7 Aug 2023 West Bay Insurance Plc UpheldInsuranceDRN-4287283 The complaint Mr M is unhappy with the settlement he’s been offered by West Bay Insurance Plc (West Bay) after his car was deemed a total loss. What happened Whilst parked, Mr M’s vehicle was damaged by a third-party vehicle, so he made a claim to West Bay, his car insurance pr... (5 pages)View decision
