We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-4102799
7 Aug 2023 Openwork Limited UpheldPensions and AnnuitiesDRN-4102799 The complaint Mr E has complained that Mr M of Grovehouse Financial Services Limited (“Grovehouse”), an appointed representative (“AR”) of Openwork Limited (“Openwork”), gave him poor advice to use a defined benefit (“DB”) pension in respect of a pension sharing order (“PSO”) r... (15 pages)View decision -
Decision Reference DRN-4286140
7 Aug 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4286140 The complaint Mr G complains that Financial Administration Services Limited, trading as Fidelity, won’t act on his instructions to sell the funds held in his account and send him the proceeds, even though he’s sent it the information it said it needed. What happened Mr G and hi... (3 pages)View decision -
Decision Reference DRN-4256139
7 Aug 2023 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-4256139 The complaint Mr D complains that Financial & Legal Insurance Company Ltd (“F&L”) declined his legal expenses insurance claim and voided his policy after it discovered that evidence from the other party in the dispute contradicted the information Mr D had provided when ... (6 pages)View decision -
Decision Reference DRN-4283058
7 Aug 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4283058 The complaint Mrs C complains that NewDay Ltd was irresponsible in its lending to her. What happened Mrs C was provided with a credit card by NewDay in June 2016. The initial credit limit was £250. Mrs C requested a credit limit increase in January 2017 which was provided, incr... (4 pages)View decision -
Decision Reference DRN-4198504
7 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4198504 Complaint Mr E has complained about guarantor loans Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loans were unaffordable and so should never have been provided to him. Background George Banco provided Mr E with five guarantor loans in to... (4 pages)View decision -
Decision Reference DRN-4190000
7 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4190000 Complaint Mr Z has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr Z with a loan of £1,500.00 in January 2022. This loan had an APR of 327% and a 24-month term. This all meant the total amount repayable of £4.848.00,... (4 pages)View decision -
Decision Reference DRN-4274533
7 Aug 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4274533 Complaint Mr P has complained about a personal loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background 118 118 Money provided Mr P with a loan for £1,500.00 in July 2022. ... (3 pages)View decision -
Decision Reference DRN-4058168
4 Aug 2023 Zurich Insurance PLC UpheldInsuranceDRN-4058168 The complaint Ms S complains about Zurich Insurance PLC’s handling of her buildings insurance claim. All references to Zurich also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instea... (3 pages)View decision -
Decision Reference DRN-4216311
4 Aug 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4216311 The complaint W, a company, complains that Royal & Sun Alliance Insurance Limited (RSA) declined a claim it made under its professional indemnity insurance policy. The complaint is brought by Mr P, a Director of W, on W’s behalf. What happened W had the benefit of a profess... (3 pages)View decision -
Decision Reference DRN-4247443
4 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4247443 The complaint Mrs S complains about Advantage Insurance Company Limited’s handling of her motor insurance claim. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Advantage has accepted it is accountable ... (3 pages)View decision
