We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4139615
4 Aug 2023 Intelligent Financial Advice Limited UpheldPensions and AnnuitiesDRN-4139615 The complaint Mr P complains, via a professional representative, about the advice given by Intelligent Financial Advice Limited (‘IFAL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable... (10 pages)View decision -
Decision Reference DRN-4275678
4 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4275678 The complaint Mr S complains Bank of Scotland plc trading as Halifax sent him an offer for a balance or money transfer on his credit card, but the offer wasn’t available when he went to apply. What happened Mr S received a letter from Halifax setting out available rates for bal... (3 pages)View decision -
Decision Reference DRN-4223668
4 Aug 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4223668 The complaint This complaint is about a mortgage Mr and Mrs S hold with Barclays Bank UK PLC. Mr S, who has dealt with the complaint throughout with the consent of Mrs S, has complained about the following: the way payments are applied to his mortgage account; poor customer s... (4 pages)View decision -
Decision Reference DRN-4284859
4 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4284859 The complaint Mr R is unhappy that Admiral Insurance (Gibraltar) Limited declined his claim for bike theft. What happened Mr R had buildings and contents insurance underwritten by Admiral. His policy included cover for three bikes, all of which were specified items on the polic... (4 pages)View decision -
Decision Reference DRN-4264389
4 Aug 2023 Bastion Insurance Company Limited UpheldInsuranceDRN-4264389 The complaint Mr M has complained about Bastion Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his breakdown insurance policy. For ease of reading any reference to Bastion includes its agents. What happened Mr M called Bastion as he had a fl... (2 pages)View decision -
Decision Reference DRN-4253237
4 Aug 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4253237 The complaint Mr M complains about how Haven Insurance Company Limited has dealt with a claim on his taxi insurance policy. Specifically, Mr M is unhappy with the communication with Haven, delays in having the repair done and also the lack of a car while his is waiting to be re... (3 pages)View decision -
Decision Reference DRN-4260230
4 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4260230 The complaint Mr H has complained that Revolut Ltd (Revolut) has refused to refund him the money he lost falling victim to a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of thi... (4 pages)View decision -
Decision Reference DRN-3743896
4 Aug 2023 GM2 Ltd UpheldPensions and AnnuitiesDRN-3743896 The complaint Mr M complains about the advice given by GM2 Ltd (‘GM2’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this has caused a fin... (10 pages)View decision -
Decision Reference DRN-4284621
4 Aug 2023 NRAM Limited UpheldMortgagesDRN-4284621 The complaint Miss M’s complaint relates to a shortfall debt resulting from the sale of a property on which she held a mortgage and linked unsecured loan with NRAM Limited. She is unhappy about NRAM’s handling of events relating to an offer she made in 2021 to settle the debt f... (6 pages)View decision -
Decision Reference DRN-4278181
4 Aug 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4278181 The complaint Miss W is unhappy with the service provided by Hastings Insurance Services Limited trading as Hastings Direct (Hastings) following a claim made under her car insurance policy. What happened In November 2022 Miss W contacted Hastings to notify them of an incident i... (2 pages)View decision
