We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4279911
3 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4279911 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr P says he was approached by a... (43 pages)View decision -
Decision Reference DRN-4216827
3 Aug 2023 Oodle Financial Services Limited UpheldConsumer CreditDRN-4216827 The complaint Mr D is unhappy how Oodle Financial Services Limited trading as Oodle Car Finance handled his request for help following the Covid-19 pandemic. What happened In June 2019, Mr D acquired a car under a hire purchase agreement with Oodle. The agreement was for 60 mon... (3 pages)View decision -
Decision Reference DRN-3928558
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3928558 The complaint Mr C complains that Revolut Ltd (Revolut) has refused to refund him the money he lost as a result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this compla... (4 pages)View decision -
Decision Reference DRN-3888472
3 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3888472 The complaint Miss A has complained that Monzo Bank Ltd (Monzo) has refused to refund her the money she lost falling victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss A was ... (3 pages)View decision -
Decision Reference DRN-4257519
3 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4257519 The complaint Mr W complains that Monzo Bank Ltd won’t reimburse the money he lost to a scam. What’s happened? Mr W has fallen victim to a cryptocurrency investment scam. In summary, he’s explained that he came across a company I’ll refer to as ‘T’ whilst using a popular social... (4 pages)View decision -
Decision Reference DRN-4273719
3 Aug 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4273719 The complaint Miss M complains about how Haven Insurance Company Limited settled her commercial motor insurance policy. What happened Miss M had a commercial motor insurance policy for her vehicle. In October 2022 she made a claim following an accident. Haven accepted her claim... (3 pages)View decision -
Decision Reference DRN-4174833
3 Aug 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4174833 The complaint E complains that AXA Insurance UK Plc (“AXA”) unfairly declined a legal expenses insurance (“LEI”) claim under its management liability policy. Any reference to E or AXA includes respective agents and representatives. What happened The background of this complaint... (3 pages)View decision -
Decision Reference DRN-4269104
3 Aug 2023 Coventry Building Society UpheldBanking and PaymentsDRN-4269104 The complaint Mr G complains that Coventry Building Society (‘CBS’) failed to do enough to protect him when he fell victim to a crypto investment scam. What happened Mr G was contacted by a woman, who I’ll refer to as “C” on an online dating platform. After a few weeks of conta... (7 pages)View decision -
Decision Reference DRN-4268803
3 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4268803 The complaint Mr and Mrs L are unhappy with how Admiral Insurance (Gibraltar) Limited handled a claim they made on their travel insurance policy. What happened Mr and Mrs L were in the USA in October 2022 and Mrs L became unwell. They contacted Admiral for assistance and didn’t... (3 pages)View decision -
Decision Reference DRN-3848331
3 Aug 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3848331 The complaint Mrs S complains she was mis-sold an investment she made in two bonds issued by Basset & Gold Plc (“B&G plc”). She says she was led to believe that all funds were fully secured and security backed, but now knows that was not the case. She would like to be c... (11 pages)View decision
