We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
-
Decision Reference DRN-5281677
25 Mar 2025 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-5281677 The complaint Mr M complains Atlanta Insurance Intermediaries mis-sold him touring caravan insurance. What happened In 2017 Atlanta sold Mr M touring caravan insurance. It renewed each year. In June 2024 Mr M’s caravan was damaged whilst being towed by a car. He estimates r... (6 pages)View decision -
Decision Reference DRN-5370722
25 Mar 2025 Stagemount Limited UpheldConsumer CreditDRN-5370722 The complaint Miss L argues that Stagemount Limited trading as Quid Market gave her loans she couldn’t afford to repay. What happened Miss L took out the following loans with Quid Market: Loan Loan amount Date taken Number of repayments Highest monthly repayment One £300 2... (3 pages)View decision -
Decision Reference DRN-5423559
25 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldBanking and PaymentsDRN-5423559 Complaint Mr G has essentially complained that National Westminster Bank Public Limited Company (“NatWest”) unfairly provided him with an overdraft that was unaffordable. He also says that it continued applying charges to his overdraft even after it should have realised tha... (4 pages)View decision -
Decision Reference DRN-5423446
25 Mar 2025 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5423446 Complaint Mr K has essentially complained that The Royal Bank of Scotland Plc (“RBS”) unfairly provided him with an overdraft that was unaffordable. He also says that it continued applying charges to his overdraft even after it should have realised that he couldn’t sustaina... (5 pages)View decision -
Decision Reference DRN-4977868
25 Mar 2025 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4977868 The complaint Miss A complains about the quality of a used car she acquired through a hire purchase agreement with Toyota Financial Services (UK) PLC trading as Redline Finance (‘Redline’). Miss A says that the car started to rust very quickly after she acquired it which ind... (3 pages)View decision -
Decision Reference DRN-5261868
24 Mar 2025 AXA Insurance UK Plc UpheldInsuranceDRN-5261868 The complaint Mr and Mrs S complain about AXA Insurance UK Plc’s settlement offer following a claim for storm damage to their home. Both Mr and Mrs S are named policyholders on their AXA policy, so any claim or complaint is brought by them both. But for simplicity, and becau... (4 pages)View decision -
Decision Reference DRN-5353182
24 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5353182 The complaint Mr O complains about Barclays Bank UK PLC blocking his card and leaving him in a vulnerable position when he was overseas. What happened Prior to travelling to Country A, Mr O contacted Barclays to let them know he planned to use his account and card in that co... (5 pages)View decision -
Decision Reference DRN-5155589
24 Mar 2025 Watford Insurance Company Europe Limited UpheldInsuranceDRN-5155589 The complaint Mrs D complained that Watford Insurance Company Europe Limited declined her claim under her motor insurance policy after her car was stolen. What happened Mrs D’s car was stolen and recovered damaged, and she claimed under her policy. Watford decided that her ... (3 pages)View decision -
Decision Reference DRN-5283330
24 Mar 2025 esure Insurance Limited UpheldInsuranceDRN-5283330 The complaint Miss M complains about the way esure Insurance Limited (“esure”) handled a motor theft claim she made under her car insurance policy. What happened In February 2024, Miss M’s car was stolen. She reported the theft to her insurer, esure, and made a claim under h... (4 pages)View decision -
Decision Reference DRN-5405987
24 Mar 2025 Tesco Underwriting Limited UpheldInsuranceDRN-5405987 The complaint Mr J complains about Tesco Underwriting Limited’s (“Tesco”) valuation of his car following a claim under his car insurance policy. What happened Mr J says, following an accident, his car was written-off. Mr J wasn’t happy with the settlement being offered by T... (3 pages)View decision
