We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-4260230
4 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4260230 The complaint Mr H has complained that Revolut Ltd (Revolut) has refused to refund him the money he lost falling victim to a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of thi... (4 pages)View decision -
Decision Reference DRN-3743896
4 Aug 2023 GM2 Ltd UpheldPensions and AnnuitiesDRN-3743896 The complaint Mr M complains about the advice given by GM2 Ltd (‘GM2’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this has caused a fin... (10 pages)View decision -
Decision Reference DRN-4284621
4 Aug 2023 NRAM Limited UpheldMortgagesDRN-4284621 The complaint Miss M’s complaint relates to a shortfall debt resulting from the sale of a property on which she held a mortgage and linked unsecured loan with NRAM Limited. She is unhappy about NRAM’s handling of events relating to an offer she made in 2021 to settle the debt f... (6 pages)View decision -
Decision Reference DRN-4278181
4 Aug 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4278181 The complaint Miss W is unhappy with the service provided by Hastings Insurance Services Limited trading as Hastings Direct (Hastings) following a claim made under her car insurance policy. What happened In November 2022 Miss W contacted Hastings to notify them of an incident i... (2 pages)View decision -
Decision Reference DRN-4284596
4 Aug 2023 HDI Global Specialty SE UpheldInsuranceDRN-4284596 The complaint Mrs M has complained about a deduction that HDI Global Specialty SE has made from the settlement of a claim on her pet insurance policy and about the way that it handled her claim. References to HDI in this decision include its agents. What happened Mrs M took out... (2 pages)View decision -
Decision Reference DRN-4035707
4 Aug 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4035707 The complaint Mr I has complained that Metro Bank PLC failed to refund transactions he made to a gaming website which was acting illegally within the UK. What happened Mr I had a gaming account with an online casino that was based outside of the UK. Over the course of two month... (3 pages)View decision -
Decision Reference DRN-3971777
4 Aug 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3971777 The complaint Mr J complains about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. In summary he says the advice was unsuitable for him... (12 pages)View decision -
Decision Reference DRN-4283950
4 Aug 2023 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-4283950 The complaint Miss L complains that Shop Direct Finance Company Limited (“Very”) has declined to amend information it has reported on her credit file, which she thinks should be recorded differently. What happened In October 2012 Miss L entered into a Debt Arrangement Scheme (“... (2 pages)View decision -
Decision Reference DRN-4189949
4 Aug 2023 AWP P&C SA UpheldInsuranceDRN-4189949 The complaint Mr S complains about how AWP P&C SA handled his claim against his travel insurance policy. Reference to AWP includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, ... (4 pages)View decision -
Decision Reference DRN-4277038
4 Aug 2023 Unum Ltd UpheldInsuranceDRN-4277038 The complaint Mrs L has complained that Unum Ltd (‘Unum’) unfairly terminated her claim. What happened Mrs L has an income protection insurance policy underwritten by Unum. She became absent in 2017 due to illness. Unum reviewed the claim in October 2022 and said it would termi... (6 pages)View decision
