We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4270407
3 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4270407 Complaint Miss B has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss B with a loan for £890 in September 2022. This loan had an APR of 769.9% and an 18-month term. This all meant the total amount repayable of £3,29... (4 pages)View decision -
Decision Reference DRN-3456939
3 Aug 2023 Mulberry Wealth Management Limited UpheldPensions and AnnuitiesDRN-3456939 The complaint Mr J complains about the advice Mulberry Wealth Management Limited (MWM) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused ... (11 pages)View decision -
Decision Reference DRN-4207351
3 Aug 2023 MoneyGram International Limited UpheldBanking and PaymentsDRN-4207351 The complaint Ms S complains MoneyGram International Limited (“MoneyGram”) closed her account without warning nor explanation, causing her distress and inconvenience. What happened In February 2022, MoneyGram deactivated Ms S’ account and/or profile without any notice. Ms S say... (3 pages)View decision -
Decision Reference DRN-4079512
3 Aug 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4079512 The complaint Miss D complains Wise Payments Limited (“Wise”) closed her account with immediate effect and didn’t explain why. What happened Miss D has also complained about being scammed, and of a transfer she made to a foreign account from her Wise account not being refunded.... (2 pages)View decision -
Decision Reference DRN-3853510
3 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3853510 The complaint Mr S complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (35 pages)View decision -
Decision Reference DRN-4151499
3 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4151499 The complaint Mr and Mrs C complain that Admiral Insurance (Gibraltar) Limited provided poor customer service when Mr C required medical assistance abroad. For ease, any mention of Admiral includes its agents. What happened In June 2022 Mr and Mrs C took out an annual multi tri... (3 pages)View decision -
Decision Reference DRN-3628236
3 Aug 2023 Michael James UpheldPensions and AnnuitiesDRN-3628236 The complaint Mr R complains about the advice given by Michael James trading as West Country Financial (‘Michael James’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. He says the advice wa... (14 pages)View decision -
Decision Reference DRN-4279911
3 Aug 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4279911 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr P says he was approached by a... (43 pages)View decision -
Decision Reference DRN-4216827
3 Aug 2023 Oodle Financial Services Limited UpheldConsumer CreditDRN-4216827 The complaint Mr D is unhappy how Oodle Financial Services Limited trading as Oodle Car Finance handled his request for help following the Covid-19 pandemic. What happened In June 2019, Mr D acquired a car under a hire purchase agreement with Oodle. The agreement was for 60 mon... (3 pages)View decision -
Decision Reference DRN-3928558
3 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3928558 The complaint Mr C complains that Revolut Ltd (Revolut) has refused to refund him the money he lost as a result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this compla... (4 pages)View decision
